About Company
Vodacom Mozambique, a subsidiary of Vodafone Group, is a leading telecommunications company dedicated to connecting millions across Mozambique. With a steadfast commitment to innovation, customer satisfaction, and community development, we empower individuals and businesses through reliable mobile and digital services. Our expansive network and diverse product offerings are designed to enhance lives, foster economic growth, and bridge the digital divide. At Vodacom, we believe in the transformative power of connection to uplift society, and we are proud to be at the forefront of Mozambique’s digital revolution. We champion diversity, inclusion, and professional growth, offering our employees a dynamic environment where they can thrive and contribute to a meaningful mission. Join us in shaping the future of communication in Mozambique.
Job Description
Are you a highly organised and proactive individual looking to kickstart your career in sales support? Vodacom Mozambique is seeking a dedicated Part-Time Sales Support Aide to join our vibrant team in Pemba, Cabo Delgado Province. In this essential role, you will be the backbone of our sales operations, providing crucial administrative and logistical support that enables our sales representatives to focus on what they do best – connecting with customers and driving growth. This is an exciting opportunity to gain hands-on experience within the fast-paced telecommunications industry, working alongside seasoned professionals and contributing directly to our success. You will be instrumental in ensuring the smooth flow of sales activities, managing documentation, assisting with customer inquiries, and helping to maintain an organised and efficient sales environment. We’re looking for someone with excellent communication skills, a keen eye for detail, and a passion for supporting a high-performing team. If you’re eager to learn, adaptable, and ready to make a tangible impact, we encourage you to apply and become a vital part of Vodacom’s mission to connect Mozambique. Your contribution will directly impact our ability to serve our customers better and sustain our growth in the region.
Key Responsibilities
- Provide comprehensive administrative support to the sales team, including scheduling appointments, preparing impactful sales presentations, and managing internal and external correspondence efficiently.
- Assist with the accurate and timely processing of sales orders, ensuring all documentation is complete and compliant with company policies.
- Maintain and update customer relationship management (CRM) systems with precise client information, sales activities, and interaction notes.
- Prepare regular, insightful sales reports and analyses, compiling data on sales performance, customer trends, and valuable market feedback to aid strategic decisions.
- Respond promptly and professionally to customer inquiries via phone, email, or in-person, effectively directing complex issues to the appropriate sales representative for resolution.
- Organize and maintain sales collateral, promotional materials, and product information to ensure easy accessibility and readiness for the sales team's use.
- Coordinate internal and external meetings, including managing room bookings, preparing agendas, and meticulously taking meeting minutes.
- Support the onboarding process for new sales staff by preparing necessary documents, resources, and initial training materials.
- Assist with inventory management related to sales materials and promotional items, ensuring adequate stock levels.
- Perform general office duties to ensure the sales department operates efficiently and effectively, contributing to a seamless workflow.
Required Skills
- Excellent verbal and written communication skills in both Portuguese and English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for various administrative tasks.
- Strong organizational and time management abilities, with a meticulous attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively in a fast-paced and dynamic work environment.
- Proactive and self-motivated with a strong work ethic and a desire to contribute meaningfully.
- Customer service-oriented mindset and a professional, approachable demeanor.
- Basic data entry and general administrative experience.
- Ability to work collaboratively as part of a team while also demonstrating capability to work independently when required.
Preferred Qualifications
- Previous experience (6-12 months) in a sales support, administrative, or customer service role.
- Familiarity with CRM software (e.g., Salesforce, Zoho CRM) is a plus.
- Knowledge of the telecommunications industry or related sectors.
- Currently enrolled in or possessing a diploma/degree in Business Administration, Marketing, or a related field.
Perks & Benefits
- Competitive part-time salary.
- Opportunity to work with a leading global telecommunications brand and make a real impact.
- Exposure to a dynamic, innovative, and rapidly evolving industry.
- Supportive team environment and a culture that fosters professional growth and continuous learning.
- Flexible part-time working hours to support work-life balance.
- Access to professional development opportunities and comprehensive training programs.
- Contribution to a company deeply dedicated to social impact and community development initiatives across Mozambique.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills, showcasing why you are the ideal candidate for this role at Vodacom Mozambique. We look forward to reviewing your application!