About Company
Navigating the complex world of satellite technology requires precision and dedication. At Career.zycto, we are at the forefront of connecting clients with unparalleled talent in specialized communication fields. We understand the vital role a Satellite Communication Support Assistant plays in ensuring seamless operations and client satisfaction. Join a team where your technical aptitude and problem-solving skills are not just valued, but are essential to our collective success. We pride ourselves on fostering a collaborative environment that encourages professional growth and provides the tools necessary to excel in a rapidly evolving industry. Here, your contribution directly impacts critical global communications.
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Job Description
Are you a technically inclined individual with a passion for cutting-edge communication technologies? Career.zycto is seeking a dedicated and detail-oriented Satellite Communication Support Assistant to join a dynamic team in Uptown, Saint John. This pivotal role involves providing essential technical and operational support for satellite communication systems, ensuring robust and reliable connectivity for various clients. You will be at the forefront of troubleshooting, maintenance, and client interaction, making a tangible difference in the seamless operation of critical communication infrastructure.
In this role, you will work closely with senior technicians and engineers, gaining invaluable hands-on experience with satellite modems, antennas, and network configurations. Your day-to-day will involve monitoring system performance, responding to technical inquiries, diagnosing issues, and assisting in the implementation of solutions. We are looking for someone who thrives in a fast-paced environment, possesses strong analytical skills, and is eager to learn and grow within the satellite communication sector. This is an excellent opportunity for someone looking to build a career in a specialized and high-demand technological field, providing direct support that keeps vital networks operational.
Our ideal candidate will possess a foundational understanding of networking principles, a keen eye for detail, and an unwavering commitment to delivering exceptional support. You will be instrumental in documenting processes, maintaining technical records, and ensuring compliance with operational standards. This position offers a unique chance to contribute to advanced communication projects, work with diverse client portfolios, and continuously expand your technical expertise. If you are passionate about technology, dedicated to problem-solving, and ready to embark on a challenging yet rewarding career path, we encourage you to apply. This role is not just about fixing problems; it’s about enabling connectivity and empowering users globally.
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Key Responsibilities
- Provide first-level technical support for satellite communication systems via phone, email, and ticketing systems.
- Monitor network performance and satellite links, identifying and reporting anomalies promptly.
- Assist in the troubleshooting and resolution of technical issues related to satellite modems, antennas, and associated hardware/software.
- Document all support activities, technical solutions, and system configurations accurately.
- Escalate complex issues to senior engineers and follow up to ensure timely resolution.
- Perform routine system checks and preventative maintenance tasks as required.
- Guide clients through basic setup, configuration, and troubleshooting procedures.
- Collaborate with cross-functional teams to improve system reliability and support processes.
- Participate in on-call rotation schedules, if required, to provide extended support.
- Stay updated with new satellite technologies, products, and industry best practices.
Required Skills
- Strong understanding of basic networking concepts (TCP/IP, LAN/WAN).
- Proficiency in technical troubleshooting and problem-solving.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficient with standard office software (Microsoft Office Suite).
- Customer service orientation with a patient and professional demeanor.
- High degree of accuracy and attention to detail.
Preferred Qualifications
- Post-secondary education in Telecommunications, IT, Networking, or a related field.
- Prior experience in a technical support role, ideally in a communication or IT environment.
- Familiarity with satellite communication principles or RF technology.
- Certifications such as CompTIA Network+, CCNA, or equivalent.
- Experience with ticketing systems and remote support tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Access to cutting-edge satellite communication technologies.
- Supportive and collaborative work environment.
- Modern office space in vibrant Uptown Saint John.
- Employee assistance program.
How to Apply
Interested candidates are invited to submit their detailed resume and a cover letter outlining their relevant experience and qualifications. Please ensure your application highlights your passion for technology and commitment to exceptional support. Click on the link below to apply for this job.
