About Company
The Nairobi Hospital is a leading private hospital in Kenya, renowned for its commitment to providing high-quality, patient-centered medical care. With a rich history spanning decades, we have consistently set benchmarks in healthcare excellence, clinical innovation, and medical education. Our extensive network of clinics, including the Runda Clinic, brings our specialized services closer to the community, ensuring accessibility to superior healthcare. The Runda Clinic upholds the same rigorous standards and values as our main hospital, offering comprehensive outpatient services, diagnostics, and specialist consultations in a serene and modern environment. We pride ourselves on a culture of compassion, integrity, and continuous improvement, fostering an environment where both our patients and staff feel valued and supported. Joining The Nairobi Hospital means becoming part of an institution dedicated to making a tangible difference in the lives of individuals and the health of the nation.
Job Description
Are you an exceptionally organized, friendly, and detail-oriented individual looking to be the first point of contact in a dynamic healthcare environment? The Nairobi Hospital – Runda Clinic is seeking a dedicated and professional Secretary for a Front Desk Role to join our compassionate team. As the face and voice of our Runda Clinic, you will play a pivotal role in ensuring a smooth, welcoming, and efficient experience for all our patients and visitors. This isn’t just a receptionist role; it’s an opportunity to contribute significantly to our mission of providing world-class healthcare by creating a positive first impression and providing critical administrative support.
In this multifaceted position, you will manage our busy front desk, handling a wide range of responsibilities from greeting patients, managing appointments, and directing inquiries to providing essential administrative assistance to our medical staff. Your ability to multitask with precision, maintain confidentiality, and exhibit excellent interpersonal skills will be paramount. You will be responsible for scheduling appointments, processing patient registrations, managing incoming and outgoing communications, and maintaining an organized and presentable reception area. Beyond the routine, you will often be the first source of comfort and guidance for individuals seeking medical care, requiring empathy, patience, and a calm demeanor under pressure.
We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving abilities, and is committed to upholding the highest standards of patient care and administrative excellence. You will work closely with doctors, nurses, and other support staff, acting as a crucial link in the overall patient journey. Your proactive approach to anticipating needs and resolving issues will be highly valued. If you are passionate about healthcare, possess strong administrative acumen, and are eager to contribute to a renowned institution, we encourage you to apply. Join The Nairobi Hospital – Runda Clinic and become an integral part of a team dedicated to healing and serving our community.
Key Responsibilities
- Warmly greet and welcome all patients and visitors to the Runda Clinic.
- Manage and maintain appointment schedules for various specialists and services.
- Register new patients and update existing patient information accurately in the system.
- Answer, screen, and forward incoming phone calls, redirecting as appropriate.
- Manage incoming and outgoing mail, deliveries, and courier services.
- Maintain a tidy and professional reception area, ensuring patient comfort.
- Handle patient inquiries and provide accurate information about clinic services.
- Assist with basic administrative tasks, including data entry, filing, and photocopying.
- Process patient payments and manage petty cash, if required.
- Ensure strict adherence to patient confidentiality and data protection policies.
- Collaborate effectively with medical and administrative staff to ensure seamless operations.
Required Skills
- Minimum of a Diploma in Business Administration, Office Management, or a related field.
- Proven experience in a front office, administrative, or secretarial role, preferably in a healthcare setting.
- Excellent verbal and written communication skills in English and Swahili.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Exceptional interpersonal skills and a customer-focused approach.
- Ability to maintain composure and professionalism under pressure.
Preferred Qualifications
- Experience with Electronic Health Records (EHR) systems.
- First Aid certification.
- Basic knowledge of medical terminology.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health insurance coverage.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Employee wellness programs.
- Contribution to a leading healthcare institution.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below.