About Company
Are you driven by a profound desire to make a tangible difference in the lives of others? Career.zycto offers a profoundly rewarding environment where your dedication as a Senior Support Worker will truly shine. We are a compassionate organization committed to empowering individuals to achieve their fullest potential, fostering independence, and enhancing quality of life within the Centretown community. Joining our team means becoming part of a supportive network that values empathy, professional growth, and innovative care strategies. We champion an inclusive culture where your expertise and passion are celebrated, ensuring you have the resources to excel and lead by example in person-centered support.
Job Description
Career.zycto is actively seeking a highly compassionate, experienced, and dedicated Senior Support Worker to join our dynamic team in Centretown, Ottawa. This pivotal full-time role offers an exceptional opportunity for an individual with a proven track record in community support services to advance their career and positively impact the lives of vulnerable individuals. As a Senior Support Worker, you will be instrumental in providing direct, person-centered support, fostering independent living skills, and ensuring the safety and well-being of our clients. Beyond direct care, you will take on leadership responsibilities, mentoring junior staff, assisting in program development, and managing complex case files.
You will work closely with a diverse client base, including individuals with developmental disabilities, mental health challenges, and physical limitations, helping them navigate daily activities, access community resources, and achieve their personal goals. This role demands a proactive approach, excellent problem-solving skills, and the ability to respond effectively to crisis situations while maintaining a calm and supportive demeanor. You will be a key advocate for our clients, liaising with families, healthcare professionals, and other community partners to create comprehensive and integrated support plans. We are looking for someone who not only excels in direct support but also possesses the leadership qualities to inspire and guide their peers, contributing to a collaborative and high-performing team environment. If you are passionate about empowering others and are ready to take on a leadership role within a supportive and forward-thinking organization, we encourage you to apply.
Key Responsibilities
- Provide advanced person-centered support to clients, assisting with daily living activities, personal care, and community integration.
- Develop, implement, and monitor individualized support plans (ISPs) in collaboration with clients, families, and interdisciplinary teams.
- Act as a mentor and resource for junior support workers, providing guidance, training, and constructive feedback.
- Lead and manage complex client cases, including crisis intervention, de-escalation, and conflict resolution.
- Document client progress, incidents, and activities accurately and thoroughly, ensuring compliance with organizational policies and regulatory standards.
- Advocate on behalf of clients to access appropriate services, resources, and entitlements within the community.
- Liaise effectively with family members, medical professionals, social workers, and other stakeholders to ensure holistic client care.
- Participate in the development and evaluation of new programs, services, and support strategies.
- Ensure a safe and healthy environment for clients, identifying and mitigating potential risks.
- Administer medication and assist with medical appointments as required, following established protocols.
Required Skills
- Minimum 4 years of experience in a support worker or related role.
- Proven leadership and mentorship abilities.
- Exceptional interpersonal and communication skills (verbal and written).
- Demonstrated ability to handle crisis situations and implement de-escalation techniques.
- Strong organizational skills and attention to detail for documentation and planning.
- Proficiency in creating and implementing person-centered support plans.
- Valid First Aid and CPR certification.
- Valid Ontario Driver's License and access to a reliable vehicle.
- Ability to work independently and as part of a multidisciplinary team.
- Empathy, patience, and a genuine commitment to client well-being.
Preferred Qualifications
- Post-secondary diploma or degree in Social Service Work (SSW), Developmental Services Worker (DSW), Child and Youth Care (CYC), or a related human services field.
- Experience working with specific populations such as individuals with developmental disabilities, mental health challenges, or acquired brain injuries.
- Familiarity with relevant provincial legislation and policies (e.g., PHIPA, OADA).
- Bilingualism (English/French) is considered a significant asset.
- Experience with electronic health records (EHR) systems.
Perks & Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off and sick leave.
- Opportunities for professional development and continuous learning.
- Employee assistance program (EAP).
- Supportive and collaborative work environment.
- Pension plan contribution.
- Mileage reimbursement for work-related travel.
- Access to internal training and leadership development programs.
How to Apply
To apply for this rewarding opportunity, please click on the application link below. Ensure your resume and cover letter clearly outline your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
