About Company
Blanket Gold Mine is a prominent gold producer located in Zimbabwe, owned by Caledonia Mining Corporation Plc. With a long-standing history of successful operations, Blanket Mine is committed to safe, efficient, and sustainable mining practices. We pride ourselves on leveraging advanced technology to enhance our operational efficiency and uphold the highest standards of environmental stewardship and community engagement. Our commitment extends to fostering a supportive and growth-oriented environment for our employees. As we continue to expand and innovate, we are seeking skilled and dedicated professionals to join our dynamic team and contribute to our ongoing success in the global mining sector.
Job Description
Are you an accomplished and highly motivated IT professional with a proven track record in leading technical support teams within demanding, mission-critical environments? Blanket Gold Mine, a leading gold producer based in Filabusi, Matabeleland South Province, Zimbabwe, is actively seeking a Senior Technical Support Lead to elevate our IT operations. This critical on-site role places you at the forefront of our technological infrastructure, where you will manage and mentor a dedicated team of IT support specialists, ensuring the seamless operation and maximum availability of our crucial IT systems.
In this multifaceted position, you will be responsible for overseeing the daily workflow of the technical support department, providing advanced troubleshooting and resolution for complex hardware, software, network, and system issues that impact our 24/7 mining operations. Your expertise will be vital in minimizing operational downtime, enhancing system performance, and implementing proactive maintenance strategies across our extensive mining environment. Beyond reactive problem-solving, you will play a strategic role in IT project management, from planning and implementation of new technologies to upgrading existing infrastructure, all while adhering strictly to industry best practices and robust security protocols.
We are looking for a leader who can not only navigate intricate technical challenges with precision and speed but also foster a culture of continuous improvement, knowledge sharing, and exceptional service delivery within the team. You will serve as the primary escalation point for all technical matters, collaborating closely with departmental heads and key stakeholders to align IT services with operational needs and overarching business objectives. This role is essential for ensuring that our mining operations benefit from reliable, secure, and cutting-edge technology solutions that drive productivity and safety. If you possess a robust technical background, strong leadership acumen, and a desire to make a significant impact in a dynamic industrial setting, we invite you to join Blanket Gold Mine and contribute to our legacy of operational excellence.
Key Responsibilities
- Lead, mentor, and manage a team of IT support technicians, fostering a culture of high performance and continuous learning.
- Oversee the daily operations of the IT help desk, ensuring timely and effective resolution of all technical support requests.
- Provide advanced troubleshooting and problem resolution for complex hardware, software, network, and system-related issues.
- Manage and maintain server infrastructure, network devices, and other critical IT assets to ensure optimal performance and uptime.
- Implement and enforce IT security policies and procedures, ensuring data integrity and protection against cyber threats.
- Participate in the planning, execution, and deployment of new IT systems and infrastructure upgrades.
- Develop and maintain comprehensive documentation for IT systems, processes, and troubleshooting guides.
- Collaborate with other departments to identify their IT needs and provide strategic technical guidance and solutions.
- Monitor system performance, identify potential issues, and implement proactive measures to prevent downtime.
- Manage IT vendor relationships and procurement of hardware and software.
- Conduct regular training sessions for end-users on IT best practices and new technologies.
Required Skills
- Proven experience in leading and managing an IT support team.
- Strong expertise in Windows Server environments, Active Directory, and Group Policy.
- In-depth knowledge of network protocols, including TCP/IP, DNS, DHCP.
- Proficiency in troubleshooting and supporting various operating systems (Windows, Linux).
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.
- Ability to work effectively in a demanding, on-site industrial environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional).
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience in the mining or heavy industrial sector.
- Knowledge of ITIL framework and service management best practices.
- Experience with cloud computing platforms (Azure, AWS).
- Project management experience (e.g., PMP, PRINCE2 certification).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career advancement.
- Accommodation and meals provided on-site (if applicable based on role/location).
- Generous leave policy.
- Contribution to a critical national industry.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and cover letter. Please ensure your application highlights your relevant experience, leadership capabilities, and qualifications for this crucial role within a demanding industrial environment.