About Company
Fawcett Security is Zimbabwe’s leading provider of comprehensive security solutions, with a legacy of over 60 years in safeguarding homes, businesses, and communities. Renowned for our unwavering commitment to client safety and operational excellence, we deliver a wide array of services including electronic security systems, rapid response, guarding, and cash management. Our innovative approach integrates cutting-edge technology with highly trained personnel to offer tailor-made security strategies. At Fawcett, we believe our strength lies in our people, and we foster a culture of professionalism, continuous learning, and mutual respect. Joining Fawcett means becoming part of a trusted national brand dedicated to making a tangible difference in the safety and peace of mind of our clients across Zimbabwe. We are expanding our reach and enhancing our service delivery in regions like Mashonaland East, ensuring that our high standards are accessible everywhere.
Job Description
Are you a skilled technician with a passion for problem-solving and a desire for a flexible work schedule? Fawcett Security, Zimbabwe’s trusted name in security services, is seeking a dedicated Service Technician to join our dynamic team covering the Mutoko and surrounding Mashonaland East Province. In this crucial role, you will be the face of Fawcett, responsible for the installation, maintenance, and repair of our cutting-edge electronic security systems, including CCTV, alarm systems, and access control solutions. We understand that life happens, which is why we offer flexible hours, allowing you to manage your work-life balance effectively while delivering top-tier service to our valued clients. This position requires a proactive individual who thrives on technical challenges, excels in customer interaction, and is committed to upholding Fawcett’s reputation for reliability and excellence. You will work autonomously, managing your schedule efficiently, but always with the full backing and support of our central technical team. This is more than just a job; it’s an opportunity to grow your technical expertise, serve a vital community function, and build a rewarding career with a company that invests in its employees. If you are detail-oriented, technically proficient, and eager to contribute to a safer Zimbabwe, we encourage you to apply. Your expertise will directly contribute to the peace of mind of our clients, ensuring their assets and loved ones are protected around the clock. We are looking for someone who can not only fix a problem but also communicate solutions clearly and professionally to our diverse client base. Join us and become a key player in our mission to secure Zimbabwe, one client at a time, with the added benefit of a schedule that works for you.
Key Responsibilities
- Install, configure, and commission electronic security systems (CCTV, intruder alarms, access control) at client premises.
- Perform routine preventative maintenance and system health checks to ensure optimal performance.
- Diagnose and troubleshoot technical issues, providing effective and lasting repair solutions.
- Provide clear, concise technical support and training to clients on system operation and maintenance.
- Maintain accurate records of all service activities, installations, and repairs conducted.
- Manage and maintain inventory of parts, tools, and equipment in a company service vehicle.
- Adhere strictly to all company safety policies and procedures, as well as industry standards.
- Liaise effectively with the central technical support team and operations managers.
Required Skills
- Proven technical aptitude in electronics or electrical systems.
- Strong problem-solving and diagnostic skills.
- Excellent communication and interpersonal skills for client interaction.
- Ability to work independently and manage a flexible schedule effectively.
- Valid driver's license and a clean driving record.
- Proficiency in using hand and power tools for installation and repair.
- Customer service-oriented approach with a focus on client satisfaction.
Preferred Qualifications
- Relevant certification or diploma in Electronics, Electrical Engineering, or a related technical field.
- Previous experience (2+ years) in a field service or technical support role, specifically with security systems.
- Familiarity with various security system brands and technologies (e.g., Hikvision, Paradox, Suprema).
- Basic IT networking knowledge for IP-based security systems.
Perks & Benefits
- Competitive salary package paid in USD.
- Flexible working hours to promote work-life balance.
- Company service vehicle and all necessary tools and equipment provided.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunity to work with cutting-edge security technology.
- Contribution to a safer community and nation.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please ensure your application includes a detailed CV outlining your experience and qualifications.