About Company
SIMBA Supermarket Rwanda is a cornerstone of the retail landscape across Rwanda, dedicated to serving communities with an unparalleled selection of quality products and exceptional customer service. Established with a vision to be more than just a store, we strive to create vibrant, welcoming shopping environments that foster a sense of community. Our commitment extends to robust local sourcing, ensuring that we support Rwandan farmers and producers while offering our customers fresh, high-quality goods. At SIMBA, we believe in providing convenience, variety, and unmatched value, making us the preferred neighborhood supermarket. We are proud of our diverse team, who are at the heart of our operations, and we foster a culture of growth, respect, and continuous improvement, empowering every employee to contribute to our collective success and the satisfaction of our customers.
Job Description
Are you a naturally friendly and energetic individual with a passion for delivering outstanding customer service? SIMBA Supermarket Rwanda is actively seeking a dedicated and enthusiastic Shop Assistant to join our thriving team in Nyabihu. In this pivotal role, you will serve as the primary point of contact for our valued customers, embodying the friendly and helpful spirit of SIMBA. Your day-to-day responsibilities will be diverse and engaging, ranging from warmly greeting shoppers and expertly guiding them through our product offerings, to efficiently managing point-of-sale transactions and ensuring our shelves are always well-stocked and impeccably presented. This position is fundamental to maintaining our store’s reputation for high standards of service, operational efficiency, and a pristine shopping environment. We are searching for a proactive individual who possesses excellent communication skills, a keen eye for detail, and a genuine eagerness to learn and advance within the dynamic retail sector. If you are a collaborative team player, committed to upholding strong work ethics, and dedicated to delivering excellence in every interaction, we invite you to apply. Become an essential part of our community-focused supermarket and help us continue to provide an exceptional shopping experience in Nyabihu.
Key Responsibilities
- Greet customers warmly and assist them in locating products and making selections.
- Process customer purchases accurately and efficiently using the point-of-sale (POS) system.
- Handle cash, credit, and mobile money transactions, ensuring accuracy and adherence to company policies.
- Replenish shelves, maintain stock levels, and ensure products are correctly priced and displayed.
- Receive and unpack deliveries, check for quality and quantity, and store items appropriately.
- Maintain the cleanliness and organization of the sales floor, stockroom, and checkout areas.
- Resolve customer inquiries and complaints professionally, escalating issues to management when necessary.
- Promote special offers, discounts, and loyalty programs to customers.
- Assist with inventory counts and stock audits as required.
- Adhere to all health, safety, and security policies and procedures.
- Collaborate with team members to achieve daily sales targets and operational goals.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- Basic mathematical skills for handling transactions and counting change.
- Ability to work effectively in a fast-paced retail environment.
- Attention to detail and accuracy in cash handling and stock management.
- Proactive and results-oriented with a positive attitude.
- Ability to stand for extended periods and lift moderate weights.
- Fluency in Kinyarwanda and English.
Preferred Qualifications
- Previous experience in a retail, customer service, or hospitality role.
- Knowledge of POS systems and inventory management software.
- Familiarity with SIMBA Supermarket products and services.
- Secondary school certificate or equivalent.
- Basic computer literacy.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Opportunities for career growth and professional development within a growing company.
- A supportive and collaborative work environment.
- Employee discounts on store products.
- Comprehensive training on retail operations and customer service best practices.
- Contribution to a dynamic and community-focused retail experience.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV and a cover letter outlining your suitability for the role are attached. We thank all applicants for their interest, however, only those selected for an interview will be contacted.