About Company
Courts Mammouth is a leading retailer in Mauritius, renowned for offering a vast array of quality home furnishings, electronics, and appliances. With a rich history of serving Mauritian families, we are committed to providing exceptional value, innovative products, and an unparalleled shopping experience. Our brand is built on trust, customer satisfaction, and a deep understanding of our community’s needs. We believe in fostering a dynamic and supportive work environment where our employees can thrive, grow, and contribute to our shared success. Join a team that values dedication, passion, and a customer-first approach, and become part of a legacy that continues to shape homes across the island.
Job Description
Are you passionate about retail, sales, and delivering outstanding customer service? Courts Mammouth in Bell Village, Port Louis, is looking for an enthusiastic and dedicated Shop Attendant to join our vibrant team. In this pivotal role, you will be the face of our brand, directly interacting with customers, understanding their needs, and guiding them through our extensive product range. You will play a crucial part in creating a welcoming and engaging shopping environment, ensuring that every customer leaves satisfied and eager to return. This position offers a fantastic opportunity to develop your sales skills, product knowledge, and customer relationship management within a well-established and respected retail environment. We are seeking individuals who are proactive, excellent communicators, and possess a genuine desire to help customers find the perfect items for their homes. If you are eager to contribute to a positive shopping experience and are ready to embark on a rewarding career path with ample opportunities for growth, we encourage you to apply. This role is more than just a job; it’s a chance to build meaningful connections and contribute to the success of a beloved Mauritian brand.
Key Responsibilities
- Greet and assist customers in a friendly and professional manner, identifying their needs and recommending suitable products.
- Maintain a comprehensive knowledge of Courts Mammouth products, promotions, and services to effectively inform customers.
- Process sales transactions accurately using POS systems, handle cash, credit card payments, and manage returns/exchanges.
- Ensure the shop floor is well-stocked, clean, tidy, and visually appealing, adhering to merchandising standards.
- Assist with inventory management, including receiving new stock, conducting stock counts, and reporting discrepancies.
- Resolve customer inquiries and complaints efficiently and courteously, escalating issues to management when necessary.
- Actively participate in sales training programs and team meetings to enhance product knowledge and selling techniques.
- Adhere to all company policies, procedures, and security protocols to ensure a safe and secure shopping environment.
Required Skills
- Strong verbal communication and interpersonal skills in English and French (Creole is a plus).
- Customer-centric mindset with a passion for delivering excellent service.
- Basic numeracy and ability to handle cash transactions accurately.
- Ability to work effectively in a fast-paced retail environment.
- Team player with a positive attitude and willingness to learn.
- Physical ability to stand for extended periods and lift moderate weights as required for merchandising.
Preferred Qualifications
- Previous experience in a retail sales or customer service role.
- Familiarity with POS (Point of Sale) systems.
- Secondary School Certificate (Form V/SC or equivalent).
- Enthusiasm for home furnishings, electronics, or appliances.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training and development programs.
- Opportunities for career advancement within a leading retail group.
- Employee discounts on a wide range of products.
- Supportive and dynamic work environment.
- Health and wellness programs.
- Annual leave and public holidays.
How to Apply
Eager to make an impact? Please click on the application link below to visit our careers page. Navigate to the ‘Join Us’ section and complete the online application form, attaching your updated CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!