About Company
Chandarana Foodplus is a proudly Kenyan-owned supermarket chain that has been serving communities with a commitment to quality and freshness for decades. With numerous branches across major urban centres, we are dedicated to providing a superior shopping experience through a wide selection of locally sourced and imported products, including fresh produce, groceries, bakery items, and household essentials. At Chandarana Foodplus, we believe in fostering strong community ties, supporting local suppliers, and creating a vibrant, friendly atmosphere for both our customers and our employees. Join our team and be part of a legacy of excellence in retail.
Job Description
Are you a vibrant, customer-focused individual with a genuine passion for retail and a commitment to delivering exceptional service? Chandarana Foodplus, a leading supermarket chain renowned for its unwavering dedication to quality products, fresh produce, and a community-centric shopping experience, is actively seeking an enthusiastic and proactive Shop Attendant specializing in Retail Sales to join our thriving team at our prestigious Yaya Centre branch in Nairobi. This is a fantastic opportunity to become an integral part of a dynamic, fast-paced retail environment where your energy, sales acumen, and dedication to customer satisfaction will directly contribute to our collective success and continued growth.
As a Shop Attendant in Retail Sales, you will essentially be the welcoming face of Chandarana Foodplus, responsible for creating a positive and memorable shopping experience for every customer who walks through our doors. Your day-to-day will involve much more than just processing transactions; it’s about actively engaging with shoppers, understanding their unique needs, and skillfully guiding them to find the perfect products from our diverse range. You’ll be expected to make personalized recommendations, provide detailed product information, and proactively contribute to achieving and exceeding sales targets through excellent service and suggestive selling techniques. Beyond customer interaction, this role demands keen attention to detail in maintaining an organized, clean, and visually appealing store environment. This includes accurate shelf stocking, merchandise replenishment, ensuring correct pricing displays, and helping to create an inviting atmosphere that encourages repeat business. You will also be entrusted with accurately handling cash and card payments, managing returns and exchanges efficiently, and assisting with general stock management tasks, including receiving deliveries and conducting inventory checks. We are looking for someone who is not only a natural salesperson but also a reliable team player, eager to learn new product lines, adapt to evolving retail trends, and grow professionally within our expanding company. If you thrive in a bustling, customer-centric setting, possess impeccable communication and interpersonal skills, and are driven by the desire to exceed customer expectations at every turn, we invite you to apply and embark on a rewarding and impactful career journey with Chandarana Foodplus.
Key Responsibilities
- Greet customers warmly and provide excellent customer service, assisting them with product selection and inquiries.
- Proactively engage with customers to understand their needs and offer product recommendations to maximize sales.
- Operate POS systems, handle cash, credit card transactions, and manage returns/exchanges accurately and efficiently.
- Maintain a clean, organized, and visually appealing sales floor, including shelving, product displays, and promotional materials.
- Replenish stock on shelves, ensuring proper rotation, pricing, and availability of products.
- Assist with receiving, unpacking, and organizing new inventory deliveries.
- Monitor stock levels and report any discrepancies or low stock items to the supervisor.
- Stay informed about current promotions, product features, and store policies.
- Collaborate effectively with team members to ensure smooth store operations and a positive working environment.
- Adhere to all company policies and procedures, including health and safety regulations.
Required Skills
- Minimum of 1 year of experience in a retail sales or customer service role, preferably in a supermarket or similar environment.
- Proven ability to deliver exceptional customer service and build rapport with diverse clientele.
- Strong communication and interpersonal skills, with fluency in English and Swahili.
- Basic mathematical skills and experience handling cash and operating a POS system.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent organizational skills and attention to detail.
- A positive attitude, strong work ethic, and a team-oriented approach.
Preferred Qualifications
- A certificate or diploma in Sales, Marketing, Business Administration, or a related field.
- Previous experience with inventory management systems.
- Familiarity with various product categories typically found in a supermarket.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement within Chandarana Foodplus.
- Comprehensive health benefits package (details available upon hire).
- Employee discounts on store products.
- A supportive and dynamic work environment.
- Ongoing training and development programs.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and enthusiasm for this role.