About Company
Are you passionate about fostering engaging online communities? Career.zycto is a dynamic and innovative digital solutions provider based in Norwichtown, dedicated to empowering brands to connect authentically with their audiences. We pride ourselves on cultivating a collaborative environment where creativity thrives and every team member’s voice is valued. For a Social Media Moderator, this means the chance to directly shape brand perception, engage with diverse communities, and contribute to impactful digital strategies. Join us and leverage your knack for communication to elevate our clients’ online presence and foster positive brand interactions.
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Job Description
Are you a social media enthusiast with a keen eye for detail and a knack for engaging online communities? Career.zycto is seeking a dedicated and proactive Social Media Moderator to join our growing team in Norwichtown, Norwich. In this critical role, you will be the vigilant guardian of our clients’ brand presence across various social platforms, ensuring every interaction aligns with their voice, values, and strategic objectives.
You will be responsible for meticulously monitoring conversations, comments, and direct messages, acting as the first line of defense and engagement for our brands. This isn’t just about deleting spam or generic responses; it’s about fostering positive dialogue, expertly handling inquiries, and identifying emerging trends or potential issues before they escalate. Your quick thinking, empathetic communication, and unwavering commitment to brand integrity will be pivotal in maintaining a healthy and vibrant online community that reflects positively on our clients.
Beyond routine moderation, you will play a key role in shaping public perception and building brand loyalty. You’ll contribute to our content strategy by flagging engaging user-generated content, suggesting new interaction opportunities, and providing valuable insights gleaned from community feedback. Working closely with our marketing and client success teams, you will ensure a seamless and unified brand experience across all digital touchpoints. This position offers a unique opportunity to combine your passion for social media with a strategic impact on brand reputation and growth, all within a supportive and innovative agency environment.
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The ideal candidate will possess an innate understanding of various social media platform nuances, from the fast-paced nature of X (formerly Twitter) to the visual storytelling of Instagram and the professional networking on LinkedIn. You’ll be adept at navigating sensitive conversations, applying discretion, and adhering strictly to established guidelines. Your ability to think on your feet, maintain composure under pressure, and translate complex information into clear, concise, and brand-appropriate responses will be highly valued. If you thrive in a dynamic digital landscape and are eager to protect and enhance brand narratives, we encourage you to apply.
Key Responsibilities
- Proactively monitor and manage all social media channels (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok) for brand mentions, comments, messages, and trending topics.
- Engage with followers and community members, responding to comments, direct messages, and inquiries in a timely, accurate, and on-brand manner.
- Identify and escalate critical issues, negative sentiment, or potential PR crises to relevant internal teams for swift resolution.
- Enforce community guidelines consistently and fairly, moderating user-generated content to maintain a positive and respectful online environment.
- Collaborate closely with content creators, marketing specialists, and client success managers to ensure consistent brand messaging and voice across all platforms.
- Stay informed about the latest social media trends, platform updates, algorithm changes, and best practices to optimize engagement strategies.
- Contribute to the development and execution of social media content calendars and campaigns.
- Assist in compiling and analyzing social media performance metrics and community engagement reports.
- Proactively identify opportunities for positive brand interaction, community growth, and user-generated content campaigns.
- Support the development of comprehensive FAQs and standard response templates for common inquiries.
Required Skills
- Proven experience (1.5+ years) as a Social Media Moderator, Community Manager, or similar role, preferably for a brand account.
- Exceptional written and verbal communication skills with impeccable grammar and a keen eye for tone.
- Deep understanding of major social media platforms, their functionalities, and community dynamics.
- Ability to consistently maintain and adapt to a specific brand voice and tone.
- Strong problem-solving abilities and demonstrated conflict resolution skills in online settings.
- High level of empathy, emotional intelligence, and discretion when handling sensitive topics.
- Ability to work independently, manage multiple tasks, and thrive in a fast-paced, dynamic environment.
- Proficiency in using social media management and monitoring tools (e.g., Hootsuite, Sprout Social, Brandwatch).
- Basic understanding of social media analytics and reporting.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field.
- Experience with crisis communication or online reputation management.
- Familiarity with basic graphic design tools (e.g., Canva, Adobe Express) for quick content adjustments.
- Experience managing multiple brand accounts or working within an agency setting.
- Certification in social media marketing or community management.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off (PTO) and company holidays.
- 401(k) retirement plan with company matching contributions.
- Dedicated budget for professional development, training, and continuous learning.
- A collaborative, inclusive, and supportive work environment.
- Employee assistance program for personal and professional support.
- Modern office space located in the vibrant Norwichtown area.
- Regular team-building activities and company social events.
How to Apply
Ready to make an impact? We encourage all qualified candidates to apply directly through our dedicated application portal. Please click the link below to submit your resume and cover letter, detailing your relevant experience and why you are the perfect fit for this role. We look forward to reviewing your application!
