About Company
Discover your career launchpad at Career.zycto! We are a dynamic and forward-thinking digital agency deeply committed to helping businesses thrive in the online sphere. For an entry-level Social Media Support Assistant, our vibrant Milton Keynes office offers an unparalleled environment to grow, learn from industry experts, and make a tangible impact from day one. We believe in nurturing raw talent, providing comprehensive training, and empowering our team members to shape the future of digital engagement. Join us and contribute to exciting projects while building a robust foundation for your professional journey in social media.
Advertisement
Job Description
Are you a social media enthusiast with a knack for communication and a passion for helping others? Career.zycto is seeking a highly motivated and enthusiastic Social Media Support Assistant to join our growing team in Milton Keynes. This is an incredible entry-level opportunity for someone eager to kickstart their career in the fast-paced world of digital marketing and customer support. In this vital role, you will be the friendly face and voice behind our clients’ social media presence, providing essential support to their online communities and ensuring a seamless, positive user experience across various platforms.
You’ll spend your days meticulously monitoring social channels for mentions, comments, direct messages, and trends, responding to inquiries and feedback with professionalism, empathy, and a helpful attitude. This role is perfect for a quick learner who is detail-oriented, possesses excellent written communication skills, and thrives in a collaborative team environment. While this is an entry-level position, your contributions will be significant, directly impacting client satisfaction, fostering positive brand sentiment, and protecting brand reputation online. We are looking for someone who is proactive, enjoys problem-solving, and has a genuine interest in understanding various social media platforms—from Facebook and Instagram to X (Twitter) and LinkedIn—and their evolving features and best practices.
Beyond direct interaction, you will also assist in content scheduling, reporting on engagement metrics, and escalating complex customer issues to senior team members, ensuring that no query goes unresolved. This foundational role will expose you to the inner workings of digital marketing campaigns and give you hands-on experience in community management.
Advertisement
At Career.zycto, we believe in fostering talent from the ground up. You won’t just be an assistant; you’ll be an integral part of a team that values innovation, continuous improvement, and professional development. We will provide comprehensive training and mentorship to equip you with the tools and knowledge needed to excel in this role and beyond. This is more than just a job; it’s a pathway to a rewarding career where your dedication to social media and customer support can truly shine. If you’re ready to learn, grow, and contribute to exciting digital strategies while working with a supportive and dynamic group, we encourage you to apply and become a foundational member of our Milton Keynes-based team, supporting diverse clients across various industries.
Key Responsibilities
- Monitor social media channels (Facebook, Instagram, X, LinkedIn, etc.) for comments, messages, and mentions.
- Respond promptly and professionally to customer inquiries, comments, and feedback.
- Escalate complex issues to senior team members or relevant departments.
- Assist in scheduling and publishing social media content as directed.
- Identify and report on social media trends and potential PR issues.
- Maintain an up-to-date knowledge of social media best practices and platform changes.
- Contribute to daily, weekly, and monthly social media performance reports.
- Engage with online communities in a friendly and helpful manner, representing client brands.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Strong understanding of major social media platforms (Facebook, Instagram, X, LinkedIn).
- Ability to work independently and collaboratively as part of a team.
- High level of attention to detail and accuracy.
- Proactive, problem-solving attitude with a willingness to learn.
- Basic computer proficiency and familiarity with standard office software.
- Enthusiasm for learning and adapting to new technologies and digital trends.
Preferred Qualifications
- Previous experience in a customer service or support role (even informal).
- Familiarity with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
- Basic knowledge of digital marketing concepts and strategies.
- A relevant qualification (e.g., A-Levels, BTEC, or degree in Marketing, Communications, or a related field).
Perks & Benefits
- Competitive entry-level salary with regular performance reviews.
- Comprehensive training and professional development opportunities.
- Mentorship from experienced digital marketing professionals.
- Modern, collaborative office environment in the heart of Milton Keynes.
- Clear opportunities for career progression within a growing company.
- Regular team social events and activities to foster camaraderie.
- Employee well-being programs and supportive work culture.
- Company pension scheme.
- Generous holiday allowance.
How to Apply
Ready to take your first step into a vibrant career in social media? We’d love to hear from you! Please click on the application link below to submit your CV and a brief cover letter outlining why you’re passionate about social media and why you believe you’d be a great fit for Career.zycto. We look forward to reviewing your application!
