About Company
The Botswana Family Welfare Association (BOFWA) is a leading non-governmental organization dedicated to improving the sexual and reproductive health and rights of all people in Botswana, with a special focus on young people and vulnerable populations. Established in 1988, BOFWA operates across the country, providing vital services, education, and advocacy to foster healthy families and communities. Our mission is to empower individuals through comprehensive health services, information, and support, contributing to a more equitable and thriving society. We are committed to creating a supportive and inclusive environment for both our clients and our dedicated team.
Job Description
We are seeking a dedicated and compassionate Social Work Case Coordinator to join our dynamic team in Selibe-Phikwe, Central District. This pivotal role involves managing and coordinating a diverse caseload of individuals and families requiring social support and intervention. The successful candidate will be responsible for conducting comprehensive psychosocial assessments, developing individualized care plans, and facilitating seamless access to a wide range of community resources and services. You will serve as a crucial link between clients, various service providers, and essential support networks, ensuring a holistic and person-centered approach to care that prioritizes the client’s well-being and autonomy.
This role demands strong advocacy skills, a deep understanding of the social determinants of health, and the ability to navigate complex social welfare systems within Botswana. You will play a critical role in empowering clients to achieve their personal goals, enhance their overall well-being, and significantly improve their quality of life, directly aligning with BOFWA’s unwavering commitment to community welfare and empowerment. The Social Work Case Coordinator will also be instrumental in contributing to robust data collection, accurate reporting, and thorough program evaluation, thereby ensuring the effectiveness, sustainability, and continuous improvement of our vital social work interventions.
Key Responsibilities
- Conduct thorough psychosocial assessments of individuals and families to accurately identify their needs, strengths, challenges, and aspirations.
- Develop, implement, and meticulously monitor individualized care plans in close collaboration with clients, their families, and all relevant stakeholders.
- Coordinate and facilitate timely access to appropriate internal and external resources, including but not limited to healthcare, educational, legal, and financial assistance programs.
- Provide ongoing support, empathetic counseling, and practical guidance to clients, empowering them to make informed decisions and progress towards self-sufficiency.
- Actively advocate for clients' rights and needs within various systemic and institutional frameworks.
- Maintain accurate, confidential, and meticulously up-to-date client records and case documentation, strictly adhering to professional ethical standards and organizational policies.
- Participate actively in team meetings, case conferences, and regular supervision sessions to ensure integrated and highly effective service delivery.
- Collaborate proactively with community leaders, government agencies, and other non-governmental organizations to strengthen referral pathways and enhance community support networks.
- Contribute significantly to the collection and analysis of program data for precise reporting, thorough evaluation, and impactful advocacy purposes.
- Identify and promptly report any safeguarding concerns or risks to relevant authorities, diligently following all established protocols and guidelines.
- Engage in continuous professional development to stay abreast of the latest best practices, innovative approaches, and emerging trends in social work and community development.
Required Skills
- Bachelor’s Degree in Social Work or a related field (e.g., Psychology, Sociology)
- Minimum of 2 years of proven experience in case management or social work practice.
- Demonstrated ability to conduct comprehensive assessments and develop effective intervention plans.
- Strong understanding of community resources and social welfare systems in Botswana.
- Excellent communication, interpersonal, and advocacy skills.
- Proficiency in record-keeping and case documentation.
- Ability to work independently and as part of a multidisciplinary team.
- Commitment to ethical social work practice and client confidentiality.
- Fluency in English and Setswana (both written and spoken).
Preferred Qualifications
- Master’s Degree in Social Work or related field.
- Experience working with vulnerable populations (e.g., youth, HIV/AIDS affected, gender-based violence survivors).
- Familiarity with psychosocial support programs.
- Valid driver’s license.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Opportunities for professional development and training.
- Generous annual leave.
- Supportive and collaborative work environment.
- Meaningful work with direct community impact.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please submit your detailed CV, a cover letter outlining your suitability for the role, and contact information for three professional references. Ensure your application clearly demonstrates how your skills and experience align with the requirements of this position. Only shortlisted candidates will be contacted for an interview.