About Company
Hootsuite is a global leader in social media management, empowering businesses, brands, and individuals to engage with their audiences, manage their content, and unlock the power of social connections. Since our founding in Vancouver, Canada, we’ve grown to serve millions of customers worldwide, from small businesses to Fortune 500 companies. Our innovative platform helps organizations streamline their social media efforts, analyze performance, and foster meaningful relationships across various social networks. At Hootsuite, we believe in the power of social to drive real change and connection. We foster a dynamic, inclusive, and collaborative work environment where innovation is celebrated, and employees are encouraged to grow, learn, and contribute to our mission of connecting the world through social. We are committed to building a diverse team that reflects the global community we serve and championing a culture where everyone feels like they belong.
Job Description
Are you a detail-oriented problem-solver with a knack for technology and a passion for ensuring seamless software delivery? Hootsuite is seeking a dedicated Software Deployment Aide to join our dynamic technical operations team in West Point Grey, Vancouver. In this crucial role, you will be the backbone supporting our software deployment lifecycle, working closely with development, quality assurance, and IT teams to ensure our innovative social media management platform and internal tools reach our users and employees efficiently and reliably.
As a Software Deployment Aide, you will play a hands-on role in preparing, testing, and executing software releases. This isn’t just about pressing a button; it’s about understanding the intricacies of our systems, meticulously following deployment plans, and proactively identifying potential issues before they impact performance. You’ll be responsible for maintaining detailed documentation of deployment procedures, configurations, and post-deployment checks, ensuring that our knowledge base is always up-to-date and accurate. Your ability to troubleshoot minor deployment-related issues, collaborate with senior engineers to resolve complex problems, and communicate effectively across teams will be paramount. We encourage a proactive approach to problem-solving, where your insights will help us refine our methodologies and increase deployment reliability.
We’re looking for someone who thrives in a fast-paced environment, possesses a strong foundational understanding of operating systems, basic networking concepts, and perhaps even a scripting language like Bash or Python for automation tasks. You’ll be assisting in the configuration of deployment tools, monitoring release pipelines, and contributing to the continuous improvement of our deployment processes. This role offers an unparalleled opportunity to immerse yourself in the world of modern software delivery, working with cutting-edge technologies and best practices. You will gain hands-on experience with CI/CD pipelines, cloud platforms, and infrastructure-as-code principles. This is an excellent opportunity for an individual eager to grow their career in DevOps or IT operations, gaining invaluable experience with enterprise-level software deployment strategies. You will contribute directly to the stability and performance of applications used by millions globally, making a tangible impact on how businesses connect with their audiences. If you’re ready to roll up your sleeves, learn continuously, and ensure our software is always ready for primetime, we encourage you to apply and help us continue shaping the future of social communication.
Key Responsibilities
- Assist in the preparation, testing, and execution of software deployments across various environments (development, staging, production).
- Maintain comprehensive documentation of deployment processes, configurations, and post-deployment verification steps.
- Monitor deployment pipelines and systems for issues, performing initial troubleshooting and escalation to senior engineers as needed.
- Collaborate with development, QA, and IT teams to ensure smooth and coordinated release cycles.
- Perform post-deployment health checks and validation to confirm successful releases.
- Contribute to the continuous improvement of deployment tools, scripts, and methodologies.
- Help manage and update configuration files and deployment manifests.
- Provide support for environment setup and configuration related to software deployments.
- Participate in on-call rotations for critical deployment support (as experience grows).
Required Skills
- Familiarity with Windows, macOS, and/or Linux operating systems
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with command-line interfaces (CLI)
- Strong attention to detail and organizational skills
- Excellent problem-solving and analytical abilities
- Effective written and verbal communication skills
- Ability to work collaboratively in a team environment
Preferred Qualifications
- Relevant diploma or certification in Computer Science, IT, or a related field
- Experience with version control systems (e.g., Git)
- Familiarity with scripting languages (e.g., Bash, Python, PowerShell)
- Exposure to CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions)
- Understanding of cloud platforms (e.g., AWS, Azure, GCP)
- Experience with containerization technologies (e.g., Docker, Kubernetes)
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Generous paid time off and flexible work arrangements
- Opportunities for professional development and continuous learning (e.g., courses, certifications)
- Employee stock options program
- Wellness programs and resources
- Dynamic and inclusive company culture
- Regular social events and team-building activities
- State-of-the-art office facilities with amenities
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and enthusiasm for this role. We appreciate all applications, but only those selected for an interview will be contacted.