About Company
Building robust, user-centric solutions demands meticulous attention to detail and crystal-clear communication. Career.zycto is a dynamic technology firm relentlessly focused on innovating while upholding the highest standards of software quality. We’re driven by a mission to create impactful products through collaborative excellence and a commitment to precision. For a Software QA Documentation Aide, Career.zycto offers an ideal environment where your expertise in translating complex technical information into accessible documentation directly enhances our product’s usability and the efficiency of our entire development lifecycle. Join us in shaping software that’s not just functional, but flawlessly understood.
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Job Description
Are you a highly organized individual with a keen eye for detail and a passion for clear, concise technical communication? Career.zycto is actively seeking a talented and dedicated Software QA Documentation Aide to join our growing remote team. In this pivotal role, you will play a crucial part in ensuring the quality, accuracy, and accessibility of our software documentation. Working closely with our Quality Assurance, Development, and Product teams, you will be responsible for creating, maintaining, and improving a wide range of technical documents, including test plans, user manuals, release notes, internal process guides, and API documentation. Your expertise will bridge the gap between complex technical specifications and user-friendly content, ultimately enhancing our product’s usability and the efficiency of our development lifecycle.
This remote position offers the flexibility to work from your preferred location within Kirkland, Montreal, while remaining deeply integrated into our collaborative culture. We are looking for someone who thrives in a dynamic environment, can manage multiple documentation projects simultaneously, and possesses a strong understanding of software development and quality assurance methodologies. You’ll contribute to establishing best practices for documentation, implementing version control, and ensuring consistency across all our written materials. If you are meticulous, proactive, and committed to upholding the highest standards of documentation, we invite you to help us elevate our software quality and user experience.
This is an exciting opportunity to make a tangible impact on our product suite and shape our documentation strategy. This role is perfect for someone looking to grow their career in technical writing within a fast-paced software environment, particularly with a focus on quality assurance. You will not only be documenting but also critically evaluating the clarity and completeness of existing information, proposing improvements, and actively participating in reviews. A solid grasp of software testing concepts, agile methodologies, and bug tracking systems will be invaluable. We foster a supportive and innovative remote work culture where your contributions are recognized and valued. Expect to be challenged, learn continuously, and collaborate with brilliant minds across different functions, all working towards a common goal of delivering exceptional software. Your efforts will directly translate into clearer internal processes, more efficient QA cycles, and ultimately, a superior product experience for our users.
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Key Responsibilities
- Develop, write, and maintain clear, concise, and comprehensive technical documentation, including test plans, user guides, release notes, and internal process manuals.
- Collaborate with QA engineers, developers, and product managers to understand software features, functionality, and testing processes.
- Review and edit existing documentation for accuracy, consistency, clarity, and adherence to company standards and branding guidelines.
- Assist in defining and implementing documentation best practices, templates, and version control procedures.
- Gather feedback from users and internal teams to continuously improve documentation quality and usability.
- Participate in testing cycles to ensure documentation accurately reflects software behavior and features.
- Manage documentation repositories and ensure all materials are easily accessible and up-to-date.
Required Skills
- Proven experience (2+ years) in technical writing, documentation, or a similar role within a software development environment.
- Exceptional written and verbal communication skills in English, with a strong command of grammar and style.
- Familiarity with software development lifecycle (SDLC) and Quality Assurance (QA) methodologies.
- Proficiency with documentation tools (e.g., Confluence, Markdown, Google Docs) and version control systems (e.g., Git).
- Ability to translate complex technical concepts into easy-to-understand language for various audiences.
- Strong attention to detail and organizational skills, capable of managing multiple projects simultaneously.
- Self-motivated and able to work independently in a remote setting.
Preferred Qualifications
- Bachelor's degree in Technical Communication, Computer Science, English, or a related field.
- Experience with agile development methodologies (Scrum, Kanban).
- Knowledge of bug tracking systems (e.g., Jira, Azure DevOps) and test management tools.
- Fluency in French is an asset.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team culture.
- Home office setup stipend.
How to Apply
Ready to make a significant impact on our software quality and user experience? We encourage all qualified candidates to apply by clicking the link below. Please include a resume and a cover letter detailing your relevant experience and why you are the ideal fit for this remote Software QA Documentation Aide role at Career.zycto.
