About Company
Cervejas de Moçambique (CDM) is the leading brewery in Mozambique, a proud member of the AB InBev family. For generations, we have been brewing high-quality beers and beverages that bring people together, creating moments of joy and celebration across the nation. Our commitment extends beyond brewing; we are deeply invested in the communities where we operate, fostering local talent, supporting sustainable practices, and contributing to economic development. From our iconic brands to our robust supply chain, technology plays a pivotal role in our daily operations, ensuring efficiency, connectivity, and continuous growth. Joining CDM means becoming part of a dynamic team dedicated to excellence, innovation, and making a tangible impact in Mozambique.
Job Description
Are you passionate about technology and eager to kickstart your career in IT support? Cervejas de Moçambique (CDM) is looking for a motivated and enthusiastic Part-Time Software Support Assistant to join our team in Quissanga, Cabo Delgado Province. This is an exciting opportunity for an individual with a foundational understanding of computer systems and a strong desire to learn, grow, and contribute to the smooth operation of our local business functions.
As a Part-Time Software Support Assistant, you will play a crucial role in providing first-line technical assistance to our local staff, ensuring they have the necessary tools and support to perform their daily tasks effectively. Your day-to-day will involve troubleshooting common software issues, assisting with user account management, and providing basic IT guidance. This role is perfect for someone who enjoys problem-solving, has excellent communication skills, and thrives in a supportive team environment. You will be instrumental in maintaining the digital backbone that supports our sales, distribution, and administrative operations in the region, directly contributing to our mission of connecting people through our beloved brands. This position offers flexible hours, making it ideal for students or individuals seeking to balance work with other commitments, while gaining invaluable experience in a leading global company. We are committed to your development and will provide the necessary training and mentorship to help you succeed and advance within the IT field. If you are a proactive individual ready to make a difference and grow with a market leader, we encourage you to apply and become a part of the CDM family.
Key Responsibilities
- Provide first-level technical support for software applications, operating systems, and basic hardware issues to local staff.
- Assist users with account creation, password resets, and access permissions.
- Document and track support requests using our internal ticketing system, escalating complex issues to senior IT personnel as needed.
- Conduct basic troubleshooting to diagnose and resolve common software problems, including office productivity suites and proprietary business applications.
- Support the deployment and setup of new software, ensuring proper installation and configuration.
- Deliver patient and clear guidance to users on software usage and best practices.
- Contribute to maintaining an organized IT inventory and asset register.
- Collaborate with the broader IT team to identify recurring issues and suggest improvements.
- Adhere to company IT policies and security protocols.
Required Skills
- Basic knowledge of computer hardware and software systems (Windows OS, Microsoft Office Suite).
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills in Portuguese and English.
- Ability to work independently and as part of a team.
- Strong customer service orientation with a patient and helpful demeanor.
- Proactive attitude towards learning new technologies.
Preferred Qualifications
- Currently pursuing or holding a diploma/certificate in Information Technology, Computer Science, or a related field.
- Prior experience in a helpdesk or customer support role (even voluntary).
- Familiarity with remote support tools.
- Understanding of basic network concepts.
Perks & Benefits
- Flexible part-time working hours.
- Opportunity to gain hands-on IT experience in a large, international company.
- Access to internal training and development resources.
- Mentorship from experienced IT professionals.
- Contribution to a dynamic and impactful local team.
- Exposure to diverse software and business applications.
- Competitive part-time salary.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Search for roles in Mozambique or IT support to find relevant openings. We look forward to reviewing your application and welcoming you to our team!