About Company
Unlock your potential in a thriving environment where guest experience is paramount. Career.zycto collaborates with premier wellness establishments to connect talented individuals with roles that empower growth and impact. We represent a leading relaxation center in Spring Valley, dedicated to providing unparalleled tranquility and rejuvenation. Joining our team means becoming part of a community that values empathy, professionalism, and creating memorable moments for every guest. We believe a truly exceptional spa experience begins with a warm welcome and meticulous care, making this an ideal setting for a dedicated Spa Receptionist.
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Job Description
Are you an individual who radiates warmth, possesses impeccable organizational skills, and thrives in an environment dedicated to relaxation and well-being? Career.zycto is seeking an exceptional Spa Receptionist to be the welcoming face and organizational heart of a luxurious relaxation center located in the serene Spring Valley area of Nairobi. This pivotal role is far more than just administrative; it’s about crafting the initial and lasting impression for every guest, ensuring their journey into tranquility begins and ends seamlessly. You will be the first point of contact, guiding clients through their experience from booking to departure, while maintaining the serene ambiance of our esteemed establishment.
As a Spa Receptionist, you will play a crucial role in maintaining the smooth operation of our center. You will manage appointments, process payments, answer inquiries, and provide detailed information about our wide array of services, including massages, facials, body treatments, and specialized wellness programs. We are looking for someone with a genuine passion for customer service, an ability to multitask gracefully under pressure, and a keen eye for detail. Your contribution will directly impact guest satisfaction, loyalty, and the overall reputation of the relaxation center. This is an incredible opportunity to grow within the thriving wellness industry, working alongside a dedicated team committed to excellence and guest-centric service. If you are passionate about health, beauty, and delivering five-star experiences, we invite you to apply and help us continue to provide a haven of peace and rejuvenation.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a pleasant and personalized check-in experience.
- Manage the spa's appointment book efficiently, handling bookings, cancellations, and rescheduling with precision.
- Process payments for services and products accurately, handling cash, card transactions, and gift vouchers.
- Provide comprehensive information about spa services, products, and promotions to assist guests with their choices.
- Maintain the cleanliness and organization of the reception area and waiting lounge, ensuring a serene environment.
- Answer phone calls and emails professionally, addressing inquiries and providing prompt assistance.
- Assist with inventory management of retail products and spa supplies, alerting management to replenishment needs.
Required Skills
- Proven customer service experience, ideally within a luxury hospitality or spa environment.
- Exceptional communication and interpersonal skills, with a welcoming and professional demeanor.
- Proficiency in appointment scheduling software and point-of-sale (POS) systems.
- Strong organizational abilities and meticulous attention to detail.
- Ability to multitask effectively in a fast-paced environment while maintaining composure.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Beauty Therapy, or a related field.
- Knowledge of various spa treatments and wellness practices.
- Fluency in additional languages is an advantage (e.g., Swahili).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and growth within the wellness industry.
- Complimentary spa services and product discounts.
- A supportive and tranquil work environment.
- Health and wellness benefits package.
How to Apply
If you are a vibrant and dedicated individual ready to contribute to an exceptional guest experience, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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