About Company
Winners is a leading supermarket chain in Mauritius, renowned for its wide selection of quality products, competitive prices, and unwavering commitment to excellent customer service. With numerous modern outlets strategically located across the island, Winners plays a vital role in local communities, providing essential goods, fresh produce, and a pleasant shopping experience for thousands of customers daily. We pride ourselves on fostering a positive, inclusive, and dynamic work environment where employees are valued, trained, and actively encouraged to grow and excel within their roles. Join our expanding team and become an integral part of a company that is deeply dedicated to freshness, value, community spirit, and continuous innovation in the retail sector. We are more than just a supermarket; we are a cornerstone of the Mauritian lifestyle, striving to enhance the lives of our customers and employees alike.
Job Description
We are seeking a highly motivated, experienced, and detail-oriented Store Supervisor to join our dynamic team at our Pamplemousses branch. The Store Supervisor will play a crucial leadership role in ensuring the efficient day-to-day operation of the store, maintaining the high standards of customer service that Winners is known for, and providing essential support to the Store Manager in various daily tasks. This position requires a proactive individual with strong leadership capabilities, a keen eye for operational excellence, and a genuine passion for delivering an exceptional retail experience. You will be at the forefront, guiding our dedicated team to consistently uphold the Winners standard of quality, freshness, and unparalleled service that our customers have come to expect and appreciate.
As a Store Supervisor, you will be instrumental in overseeing a wide array of daily store activities, including meticulous stock management, strategic product merchandising, and seamless team coordination. Your responsibilities will extend to ensuring that all store operations run smoothly, meticulously adhering to company policies and established procedures, and consistently contributing to a positive, inviting, and well-organized shopping environment for our valued customers. Your innate ability to motivate, effectively train, and guide your team members will be paramount to achieving our ambitious sales targets, optimizing productivity across all departments, and fostering a cohesive, high-performing atmosphere where every team member feels supported. Furthermore, you will be empowered to handle customer inquiries, feedback, and complaints with utmost professionalism, empathy, and efficiency, ensuring quick and satisfactory resolutions that reinforce our steadfast commitment to customer satisfaction. This pivotal role is not merely about supervision; it’s about being an active and influential participant in crafting a successful and memorable retail experience for everyone who walks through our doors.
This role offers an exciting opportunity for an ambitious individual looking to advance their career in retail management within a reputable, stable, and continuously growing company. You will gain invaluable hands-on experience across various critical aspects of store operations, ranging from precision inventory control and efficient staff scheduling to performance monitoring and comprehensive team development. Winners is deeply committed to the holistic growth and professional development of its employees, providing continuous training programs, mentorship opportunities, and clear pathways for career progression within our expanding network across Mauritius. If you are a natural leader with a proven dedication to delivering outstanding operational results and an unwavering commitment to customer satisfaction, we strongly encourage you to apply and become a valued member of our Winners family in Pamplemousses. We believe in empowering our supervisors to take genuine ownership of their sections, fostering an environment where innovation, efficiency, and proactive problem-solving are not just encouraged but actively rewarded. Your direct contributions will significantly impact our store’s success, enhance customer loyalty, and shape the overall shopping experience for our community.
Key Responsibilities
- Supervise daily store operations, ensuring smooth and efficient functioning across all departments.
- Assist the Store Manager in comprehensive inventory management, including ordering, receiving, and precise stocking of merchandise.
- Oversee product display and merchandising strategies to ensure attractive, organized, and impactful store presentation.
- Train, mentor, motivate, and manage store staff, fostering a positive, productive, and collaborative work environment.
- Ensure the highest standards of customer service are consistently met and maintained by all team members.
- Handle customer inquiries, feedback, and complaints professionally and efficiently, striving for swift and satisfactory resolutions.
- Monitor sales performance, analyze trends, and contribute actively to achieving store sales targets and KPIs.
- Implement and enforce all company policies and procedures, including rigorous health, safety, and hygiene regulations.
- Conduct regular stock checks, assist in managing stock rotation, and proactively identify measures to minimize shrinkage.
- Prepare accurate daily reports on store activities, sales figures, and staff performance metrics.
- Assist with staff scheduling, time management, and performance evaluations to optimize team efficiency.
- Ensure the store maintains impeccable cleanliness, organization, and visual appeal at all times.
Required Skills
- Proven experience (minimum 2 years) in a retail supervisory or team leader role.
- Strong leadership, team management, and motivational abilities.
- Excellent verbal and written communication and interpersonal skills.
- Solid understanding of retail operations, inventory control, and visual merchandising principles.
- Proficiency in basic computer applications (e.g., MS Office Suite, email).
- Ability to work flexible hours, including evenings, weekends, and public holidays, as per retail demands.
- Demonstrated customer-centric approach with an unwavering focus on service excellence.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
Preferred Qualifications
- Diploma or Certificate in Retail Management, Business Administration, or a related field.
- Experience with Point-of-Sale (POS) systems and retail management software.
- In-depth knowledge of merchandising best practices and store layout optimization.
- Familiarity with local labor laws and health and safety regulations in the retail sector.
- Fluency in both English and French (Creole also an asset).
Perks & Benefits
- Competitive salary package and attractive performance-based bonuses.
- Comprehensive health insurance coverage.
- Generous employee discounts on a wide range of store products.
- Significant opportunities for career advancement and professional development within a leading retail group.
- A supportive, friendly, and collaborative work environment.
- Paid annual leave and public holidays.
- Ongoing training programs to enhance retail management and leadership skills.
- Contribution to a reputable and well-established local brand.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your CV is comprehensive, up-to-date, and highlights all relevant experience and qualifications pertinent to this pivotal role. We highly encourage you to showcase your leadership capabilities and customer service dedication. We look forward to reviewing your application and potentially welcoming you to the Winners family!