About Company
OK Zimbabwe Limited stands as a beacon of retail excellence in Zimbabwe, with a rich history spanning decades. As one of the country’s largest and most reputable retail chains, we are committed to providing a diverse range of quality products at competitive prices, serving communities across the nation. Our extensive network of stores, including the iconic OK Stores, premium Bon Marche, and convenient OK Express outlets, caters to the everyday needs of millions of Zimbabweans. At OK Zimbabwe, we believe in nurturing talent, fostering innovation, and upholding the highest standards of integrity and customer service. We are more than just a supermarket; we are a community partner, actively contributing to local economies and sustainable development. Joining OK Zimbabwe means becoming part of a legacy of retail leadership, where your contributions are valued, and your career growth is supported. We pride ourselves on creating a vibrant, inclusive, and challenging work environment where every employee can thrive and make a tangible difference.
Job Description
Are you an experienced retail professional with a passion for leading teams and delivering exceptional customer service? OK Zimbabwe Limited, a leading name in Zimbabwe’s retail landscape, is seeking a dynamic and dedicated Store Supervisor to join our vibrant team in Masvingo. This full-time position offers a fantastic opportunity to play a pivotal role in the daily operations of our store, ensuring efficiency, profitability, and an outstanding shopping experience for our valued customers.
As a Store Supervisor, you will be the linchpin between management and our frontline staff, responsible for overseeing a section or department within the store. You will directly contribute to achieving sales targets, maintaining high standards of visual merchandising, managing inventory effectively, and fostering a positive and productive work environment. This role is perfect for someone who thrives in a fast-paced retail setting, possesses strong problem-solving abilities, and is eager to develop their leadership skills within a supportive corporate structure. Join us and become an integral part of a company that values its employees and is committed to serving the communities of Zimbabwe with quality products and services.
We are looking for someone who can hit the ground running, bringing their expertise to motivate staff, resolve operational challenges, and ensure compliance with all company policies and procedures. Your daily activities will directly impact our store’s success, making this a highly rewarding and impactful position. If you are passionate about retail, have a keen eye for detail, and possess natural leadership qualities, we encourage you to apply and contribute to our mission of delivering unparalleled service to our customers.
Key Responsibilities
- Supervise and coordinate the daily activities of retail staff within a designated department or section.
- Ensure high levels of customer satisfaction through excellent service and prompt resolution of inquiries or complaints.
- Monitor inventory levels, perform stock counts, and ensure efficient stock rotation to minimize waste and maximize availability.
- Oversee visual merchandising standards, ensuring the store is clean, organized, and products are attractively displayed.
- Assist in the training and development of new and existing employees, fostering a positive and productive team environment.
- Implement and enforce company policies and procedures, including health and safety regulations.
- Support the Store Manager in achieving sales targets, managing budgets, and analyzing performance data.
- Handle cash management duties, including opening and closing tills and ensuring accurate reconciliation.
- Identify operational issues and implement effective solutions to improve efficiency and customer experience.
- Prepare daily and weekly reports on sales, staff performance, and inventory levels.
Required Skills
- Proven experience in a retail environment, preferably in a supervisory role
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Customer service orientation with a proactive approach to problem-solving
- Proficiency in inventory management and visual merchandising principles
- Ability to work effectively in a fast-paced and dynamic retail setting
- Basic computer literacy and familiarity with POS systems
- Strong organizational skills and attention to detail
Preferred Qualifications
- Diploma or Certificate in Retail Management, Business Administration, or a related field
- Experience with OK Zimbabwe's specific operational procedures or similar large retail chains
- First Aid and Safety certifications
Perks & Benefits
- Competitive salary package
- Opportunities for career advancement and professional development
- Employee discount on store purchases
- Health and wellness programs
- Supportive and collaborative work environment
- Pension contributions
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Only shortlisted candidates will be contacted for an interview.