About Company
Courts Mammouth is a household name in Mauritius, a leading retailer offering a vast array of furniture, home appliances, electronics, and technology products. With a rich history spanning decades, we are committed to providing quality products, exceptional value, and outstanding customer service across our extensive network of stores. We believe in fostering a dynamic and inclusive work environment where every team member has the opportunity to grow, innovate, and contribute to our shared success. Our mission is to enhance the lives of Mauritian families by making quality home solutions accessible and affordable. Join our team and be part of a company that is constantly evolving and shaping the future of retail in Mauritius.
Job Description
As a Store Supervisor specializing in Retail and Inventory at Courts Mammouth in Ébène, you will play a pivotal role in ensuring the smooth and efficient operation of our retail outlet, with a particular focus on the meticulous management of our valuable inventory. This position is ideal for a proactive and experienced individual who thrives in a fast-paced retail environment and possesses a keen eye for detail when it comes to stock control. You will be instrumental in overseeing daily store activities, leading a dedicated team of retail assistants, and guaranteeing an exceptional customer experience. Your responsibilities will span from maintaining impeccable store standards and optimizing product displays to implementing robust inventory management systems that minimize discrepancies and maximize stock availability. You will monitor sales performance, manage stock replenishment, conduct regular inventory audits, and ensure compliance with all operational procedures. Furthermore, you will be key in training and developing your team, fostering a collaborative atmosphere, and driving performance to meet and exceed sales targets. This role demands strong leadership, excellent communication skills, and a strategic approach to both retail operations and inventory control, ensuring our customers always find what they need, when they need it. You will be the linchpin connecting customer satisfaction with efficient backend operations, directly impacting our profitability and reputation. Your commitment to operational excellence and a customer-first approach will be vital in maintaining Courts Mammouth’s position as a market leader.
Key Responsibilities
- Oversee daily store operations, ensuring high standards of customer service, store presentation, and merchandising.
- Lead, mentor, and motivate a team of retail assistants, providing training and constructive feedback to achieve sales targets and operational excellence.
- Manage all aspects of inventory control, including receiving, stocking, replenishment, transfers, and processing customer returns.
- Conduct regular physical stock counts and reconcile inventory discrepancies to maintain accurate records in the system.
- Implement and enforce inventory management best practices to minimize loss, optimize stock levels, and ensure efficient stock rotation.
- Monitor sales performance, analyze sales data, identify trends, and develop strategies to boost sales and product turnover.
- Ensure compliance with company policies, procedures, and all relevant health & safety regulations within the store and warehouse areas.
- Handle customer inquiries, complaints, and provide effective resolutions to enhance customer satisfaction and loyalty.
- Prepare and submit accurate operational reports on sales, inventory levels, staff performance, and other key metrics.
- Coordinate effectively with suppliers, logistics teams, and other departments for timely product delivery, stock movements, and promotional activities.
Required Skills
- Proven experience (minimum 3 years) in retail operations and inventory management.
- Strong leadership, team management, and delegation abilities.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency in inventory management software and point-of-sale (POS) systems.
- Ability to analyze sales data and make informed, data-driven decisions.
- Exceptional problem-solving skills and a proactive approach to challenges.
- Customer-focused mindset with a dedicated commitment to service excellence.
- High level of accuracy, attention to detail, and organizational skills in stock control.
Preferred Qualifications
- A diploma or degree in Retail Management, Business Administration, Supply Chain, or a related field.
- Experience with Enterprise Resource Planning (ERP) systems for integrated inventory management.
- In-depth knowledge of local retail market trends and consumer behavior in Mauritius.
- Certification in First Aid or Fire Safety.
- Fluency in both English and French (Mauritian Creole also an advantage for customer interaction).
Perks & Benefits
- Competitive salary package commensurate with experience.
- Performance-based incentives and bonus scheme.
- Significant opportunities for career growth and professional development within a leading retail group.
- Comprehensive health and wellness benefits package.
- Generous employee discount on Courts Mammouth products.
- A dynamic, supportive, and collaborative work environment.
- Paid time off and observance of public holidays.
- Ongoing training programs to enhance skills and knowledge.
How to Apply
Interested candidates who meet the above criteria are invited to submit their application through our official Courts Mammouth careers portal. Please ensure your resume highlights your relevant experience in retail operations and inventory management, along with a cover letter explaining your suitability for this role. Click on the link below to apply for the job.