About Company
Are you ready to kickstart your career in customer service and administration? Career.zycto is rapidly expanding in Massingir, delivering essential subscription services across various sectors. We pride ourselves on fostering a supportive and dynamic environment where new talent thrives. Join our team and play a crucial role in ensuring seamless service delivery and customer satisfaction. This is an unparalleled opportunity for an entry-level professional to learn the ropes, develop invaluable skills, and grow with a company committed to its community and employees. We believe in nurturing potential and empowering individuals to make a real impact from day one. Your journey begins here!
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Job Description
Are you a highly motivated and organized individual looking to launch your career in a dynamic and customer-focused environment? Career.zycto is seeking a dedicated and enthusiastic Entry Level Subscription Services Clerk to join our team in Massingir. This is an exceptional opportunity for someone eager to learn, grow, and contribute to the seamless delivery of essential services to our valued customers. As an integral part of our operations, you will be the front line of support, ensuring our subscription processes run smoothly and our customers receive outstanding service.
In this entry-level role, you will be comprehensively trained on all aspects of subscription management, customer relations, and administrative duties. Your primary focus will be on managing customer subscriptions, addressing inquiries, and maintaining accurate records with meticulous attention to detail. You will learn to navigate our internal systems, understand various service offerings, and effectively resolve common customer challenges. Key tasks will involve processing new subscription applications and renewals, ensuring all necessary documentation is complete and accurate. You will be the first point of contact for customer queries, providing clear, concise, and helpful information via phone, email, and in-person interactions. This includes assisting with billing inquiries, guiding customers through payment processing, and resolving basic service issues efficiently.
Maintaining accurate customer records is paramount, requiring diligent updates to subscription statuses and personal information. You’ll gain valuable experience in preparing routine reports on subscription activity and compiling customer feedback, contributing directly to service improvements. Furthermore, you will ensure all actions comply with company policies and stringent data protection regulations, safeguarding customer information. This position is perfect for someone who enjoys helping people, has a natural aptitude for organization, and is keen to develop professional skills in a supportive team setting. We believe in empowering our new team members with the knowledge and tools they need to succeed, offering a clear path for advancement as you gain experience and expertise. If you’re ready to embrace a role where every day brings new opportunities to make a positive impact, we encourage you to apply. This position is not just a job; it’s a stepping stone to a rewarding career where your contributions are recognized and valued.
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Key Responsibilities
- Process new subscription applications and renewals with accuracy.
- Respond to customer inquiries regarding subscription services via phone, email, and in-person.
- Maintain accurate and up-to-date customer records and subscription statuses.
- Assist customers with billing inquiries and guide them through payment processes.
- Resolve basic customer issues and escalate complex cases to senior staff when necessary.
- Prepare routine reports on subscription activity and customer feedback.
- Ensure compliance with company policies and data protection regulations.
- Collaborate effectively with team members to enhance overall service delivery.
Required Skills
- Strong communication skills (written and verbal in Portuguese).
- Proficiency in basic computer applications, including MS Office Suite (Word, Excel).
- Excellent organizational and time management abilities.
- High level of attention to detail and accuracy in data entry.
- Ability to learn new systems and processes quickly.
- Customer-focused attitude with a proactive problem-solving aptitude.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience (even volunteer or internship) in a customer service or administrative role.
- Familiarity with Customer Relationship Management (CRM) software.
- Knowledge of the local Massingir community and its needs.
- Ability to speak local languages such as Changana.
Perks & Benefits
- Competitive entry-level salary package.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative work environment.
- Clear pathways for career advancement within a growing company.
- Paid time off and observance of public holidays.
- Opportunities to make a tangible impact on local community service delivery.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your detailed CV and a compelling cover letter outlining your interest in this entry-level role and how your skills align with our needs are attached.
