About Company
Simba Supermarket is one of Rwanda’s leading retail chains, renowned for its commitment to providing a superior shopping experience through a wide selection of quality products, competitive pricing, and exceptional customer service. With a robust presence across various regions of the country, we are more than just a retail store; we are an integral part of the communities we serve, contributing to local economies and fostering diverse career opportunities. Our ethos is built on creating a welcoming and supportive environment for both our valued customers and our dedicated employees. We champion a culture of teamwork, mutual respect, and continuous professional growth. Joining our dynamic team means becoming part of a forward-thinking company that genuinely values its people and strives for excellence in every facet of its operations. We are passionate about nurturing talent and offering a positive workplace where individuals, including those embarking on their first career steps, can thrive and build a rewarding future.
Job Description
Are you eager to launch your career in a dynamic and welcoming environment? Simba Supermarket in Gatsibo is actively seeking enthusiastic and dedicated individuals to join our growing team as Supermarket Attendants. This presents an outstanding entry-level opportunity for candidates with no prior experience in the retail sector, but who possess a strong desire to learn, grow, and consistently deliver exceptional service. As a Supermarket Attendant, you will serve as a vital ambassador for our store, playing a crucial role in ensuring all our customers enjoy a pleasant, efficient, and memorable shopping journey. Your daily responsibilities will encompass a diverse array of tasks, ranging from actively assisting shoppers and ensuring shelves are meticulously stocked to maintaining an impeccably clean and organized store environment. We are fully committed to providing comprehensive, hands-on on-the-job training, enabling you to acquire invaluable skills in customer engagement, effective inventory management, efficient point-of-sale operations, and collaborative teamwork. If you are a proactive, reliable, and genuinely friendly individual who derives satisfaction from helping others and thrives in a fast-paced setting, we warmly encourage you to submit your application. This role offers an excellent foundational stepping stone for a long-term, fulfilling career in retail, with clear pathways for advancement within our expanding organization. We proudly embrace diversity and are dedicated to cultivating an inclusive workplace where every team member feels valued, respected, and empowered to contribute their best. Come and grow with us at Simba Supermarket!
Key Responsibilities
- Warmly greet all customers and proactively assist them with their shopping needs, including efficiently locating products throughout the store.
- Skillfully stock and merchandise shelves, ensuring proper product rotation, clear pricing, and attractive display of all items.
- Maintain the highest standards of cleanliness and organization across all aisles, display areas, and checkout counters.
- Operate the point of sale (POS) system efficiently to process customer purchases.
- Accurately handle cash and card transactions, providing correct change and processing electronic payments.
- Proactively monitor inventory levels on shelves and communicate low stock items to supervisors in a timely manner.
- Assist in the orderly receiving, unpacking, and storage of new product shipments.
- Ensure all products are priced accurately and clearly labeled according to store standards.
- Professionally address customer inquiries, resolve minor issues, and escalate complex complaints to management when necessary.
- Strictly adhere to all established store policies and procedures, including comprehensive health, safety, and hygiene regulations.
Required Skills
- Excellent verbal communication and strong interpersonal skills.
- A consistently positive attitude and a friendly, approachable demeanor.
- Demonstrated strong work ethic, reliability, and punctuality.
- Ability to collaborate effectively as a valuable member of a team.
- A keen willingness to learn new tasks and adapt to evolving procedures.
- Fundamental mathematical skills for accurate transaction handling.
- Physical ability to stand for extended periods and lift moderate weights comfortably.
Preferred Qualifications
- Completion of a high school diploma or its equivalent.
- Basic proficiency in both Kinyarwanda and English for effective customer interaction.
- Genuine enthusiasm for customer service and a keen interest in the retail industry.
- Flexibility to work varied hours, including evenings, weekends, and public holidays.
Perks & Benefits
- Comprehensive and structured on-the-job training and continuous skill development programs.
- Significant opportunities for career advancement and growth within a prominent retail chain.
- A highly supportive, collaborative, and friendly work environment.
- A competitive salary and a comprehensive benefits package.
- Stable and secure employment with a highly reputable company.
- Access to exclusive employee discounts on selected store merchandise (where applicable).
How to Apply
Interested candidates who meet the above criteria are encouraged to take the next step in their career journey by clicking on the application link provided below. Please ensure your application effectively highlights your enthusiasm for this role and your unwavering commitment to delivering outstanding customer service. We eagerly anticipate reviewing your application and the possibility of welcoming you into the vibrant Simba Supermarket family!