About Company
Joining Career.zycto means becoming a vital part of a dynamic team dedicated to seamless transportation. We pride ourselves on connecting communities in Nacala-a-Velha, ensuring timely and reliable taxi services for all. For a taxi dispatcher aide, this environment offers a unique opportunity to directly contribute to operational efficiency and customer satisfaction, making a tangible impact every day. Our collaborative spirit and commitment to service excellence provide an ideal setting for someone eager to learn, grow, and help orchestrate the smooth flow of urban mobility. We value sharp communicators and problem-solvers who thrive in a fast-paced setting.
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Job Description
Are you an organized, communicative individual looking for a part-time opportunity to make a real difference in your community? Career.zycto is seeking a dedicated and proactive Taxi Dispatcher Aide to join our team in Nacala-a-Velha, Nampula Province. This vital part-time role supports our dispatch operations, ensuring the efficient coordination of taxi services and contributing to an outstanding experience for both our drivers and passengers.
As a Taxi Dispatcher Aide, you will be the backbone of our daily operations, assisting with the crucial task of connecting passengers with available taxis. Your day will involve handling incoming calls, inputting booking details accurately, and providing real-time support to our network of drivers. This isn’t just about taking calls; it’s about being the friendly voice that reassures a passenger, the clear communicator that guides a driver, and the meticulous organizer that keeps our service running smoothly.
We are looking for someone who thrives in a fast-paced environment, possesses excellent geographical knowledge of Nacala-a-Velha, and has a natural ability to multitask with precision. You’ll be responsible for monitoring vehicle movements, responding to driver queries, and ensuring all dispatch protocols are followed to maintain our high standards of service. This role requires sharp attention to detail, a calm demeanor under pressure, and a commitment to customer satisfaction.
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Career.zycto is committed to providing reliable transportation solutions, and your contribution as a Dispatcher Aide will be instrumental in upholding this promise. If you are eager to develop your organizational and communication skills within a supportive team, and you’re ready to play a key role in the logistics that move our city, we encourage you to apply. This part-time position offers flexible hours, a competitive wage, and the chance to be part of a team that values efficiency, respect, and community service. Join us and help drive Nacala-a-Velha forward!
Key Responsibilities
- Assist in managing incoming calls and online booking requests from customers.
- Accurately input booking information into the dispatch system.
- Communicate effectively with taxi drivers regarding assignments, updates, and special instructions.
- Monitor taxi movements and schedules to ensure timely service delivery.
- Provide real-time support and assistance to drivers for operational issues.
- Help resolve minor customer inquiries or redirect complex issues to senior dispatchers.
- Maintain clear and concise dispatch logs and records.
- Ensure adherence to all company dispatch procedures and safety regulations.
- Contribute to a positive and efficient working environment.
Required Skills
- Excellent verbal and written communication skills in Portuguese and English.
- Strong organizational and multitasking abilities.
- Proficiency in using dispatch software or similar scheduling tools.
- Good geographical knowledge of Nacala-a-Velha and surrounding areas.
- Ability to work calmly and efficiently under pressure.
- Customer service-oriented mindset.
- Basic computer literacy (Microsoft Office Suite, internet browsers).
Preferred Qualifications
- Previous experience in a dispatch, logistics, or customer service role.
- Familiarity with local transportation regulations.
- High school diploma or equivalent.
- Ability to speak other local languages (e.g., Makhuwa).
Perks & Benefits
- Competitive part-time salary.
- Flexible working hours.
- Opportunity to be part of a growing local business.
- Supportive team environment.
- On-the-job training and skill development.
- Contribution to essential community services.
How to Apply
To apply for this exciting part-time opportunity, please click on the application link below. We encourage you to submit your resume and a brief cover letter highlighting your relevant experience and why you are the ideal candidate for a Taxi Dispatcher Aide at Career.zycto. We look forward to reviewing your application!
