About Company
Are you passionate about technology and solving puzzles? Career.zycto offers a dynamic and supportive environment where your technical skills can truly shine. We are at the forefront of delivering cutting-edge remote IT solutions, empowering businesses across various sectors to operate seamlessly. For a Technical Assistant in Remote IT Support, this means daily opportunities to tackle diverse challenges, from software troubleshooting to network assistance, all while contributing directly to client success. We pride ourselves on fostering continuous learning and career growth, ensuring our team members are always evolving. Join us and become an integral part of a forward-thinking team dedicated to innovation and excellence in the IT landscape.
Job Description
Career.zycto is seeking a highly motivated and technically proficient Technical Assistant to join our remote IT Support team. This pivotal role is perfect for an individual passionate about technology, problem-solving, and delivering exceptional customer service from a remote setting within Manchester, England. As a Technical Assistant, you will be the first line of support for our diverse client base, tackling a wide array of technical challenges and ensuring seamless operational continuity for their businesses.
Your day-to-day will involve providing expert remote assistance for a range of IT issues. This includes troubleshooting software applications, diagnosing operating system malfunctions across Windows, macOS, and some Linux environments, and resolving hardware-related problems such as printer connectivity or peripheral device issues. You’ll also play a crucial role in addressing network connectivity problems, guiding users through basic setup procedures, and ensuring their systems are running optimally. This role demands not just technical acumen but also a friendly demeanor and the ability to communicate complex technical concepts clearly and patiently to non-technical users, fostering a positive client experience.
You will utilize our state-of-the-art remote access tools and ticketing systems to efficiently manage and prioritize support requests, ensuring timely and effective resolutions. Meticulous documentation is a key aspect of this role; you’ll accurately record issues, resolutions, and the steps taken, contributing significantly to our comprehensive knowledge base. This not only streamlines future support efforts but also empowers both colleagues and clients with valuable information. When faced with complex issues beyond your immediate scope, you will expertly escalate them to senior technicians or specialized teams, ensuring no client concern goes unaddressed and maintaining our high standards of service.
This position is an excellent opportunity for someone looking to grow their career in IT support within a supportive and innovative environment. At Career.zycto, we are committed to the professional development of our team members, offering access to training resources and certifications that enable you to stay ahead in the rapidly evolving tech landscape. If you thrive in a fast-paced, problem-solving environment, cherish the flexibility of remote work, and are driven by the direct impact your contributions have on client success and business efficiency, then Career.zycto is the place for you to make a significant difference. Join us in our mission to provide unparalleled remote IT support and help businesses flourish.
Key Responsibilities
- Provide first-line remote technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues for clients.
- Assist with the installation, configuration, and maintenance of operating systems (Windows, macOS, basic Linux) and applications.
- Document all support requests, resolutions, and relevant technical information in the ticketing system.
- Escalate complex or unresolved issues to senior technicians or specialized teams when necessary.
- Educate users on best practices and preventive measures to minimize future technical problems.
- Monitor system performance and perform routine checks to ensure stability and security.
- Contribute to the creation and maintenance of internal knowledge base articles and user guides.
Required Skills
- Strong technical troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in supporting Windows and macOS operating systems.
- Familiarity with remote access software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Customer service-oriented mindset with a patient and professional demeanor.
- Ability to work independently and manage time effectively in a remote setting.
Preferred Qualifications
- CompTIA A+ or ITIL Foundation certification.
- Experience with cloud-based platforms (e.g., Microsoft 365, Google Workspace).
- Familiarity with mobile device management (MDM) solutions.
- Previous experience in a remote IT support role.
Perks & Benefits
- Flexible remote work environment.
- Opportunities for professional development and industry certifications.
- Generous holiday allowance.
- Supportive and collaborative team culture.
- Access to the latest remote support tools and technologies.
- Employee assistance program.
- Career growth opportunities within a rapidly expanding company.
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. We look forward to reviewing your application and exploring how your skills can contribute to Career.zycto’s success.
