About Company
Seeking a dynamic environment where your technical expertise directly impacts daily operations? Career.zycto offers a unique opportunity for a Technical Assistant – Remote IT Support to thrive. We are a forward-thinking organization dedicated to innovation and operational excellence, committed to supporting our global teams with robust, reliable IT infrastructure. Join us to be part of a collaborative, growth-oriented culture that values initiative and continuous learning. We empower our employees, recognizing that their skills are crucial to our collective success and client satisfaction, fostering a truly impactful career path for driven IT professionals.
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Job Description
Career.zycto is on the lookout for a highly motivated and skilled Technical Assistant – Remote IT Support to join our dynamic team. In this pivotal remote role, you will be the first line of defense for our employees across various locations, providing expert technical assistance and ensuring seamless IT operations from the comfort of your home base in Abu Dhabi. This isn’t just about fixing problems; it’s about anticipating needs, empowering users, and contributing to a culture of efficiency and productivity.
Your day will involve a wide range of responsibilities, from troubleshooting software and hardware issues to configuring network settings and supporting applications. You will be instrumental in maintaining system integrity, managing user accounts, and implementing security best practices. We are seeking someone with a strong foundation in IT principles, exceptional problem-solving abilities, and a customer-centric approach. Your ability to communicate complex technical information clearly and patiently to non-technical users will be key to your success.
At Career.zycto, we believe in fostering an environment where our team members can grow and develop their skills. You will have opportunities to work with cutting-edge technologies, collaborate with experienced IT professionals, and contribute to projects that enhance our overall IT landscape. If you are passionate about technology, dedicated to providing outstanding support, and eager to make a tangible impact in a remote-first setting, we encourage you to apply. This role offers the flexibility of remote work coupled with the stability and growth opportunities of a progressive company. Bring your expertise to Career.zycto and help us build a more resilient and responsive IT ecosystem.
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Key Responsibilities
- Provide first-level remote technical support and troubleshooting for hardware, software, network, and application issues.
- Respond to IT support requests promptly and efficiently via phone, email, chat, and remote assistance tools.
- Diagnose and resolve technical issues related to operating systems (Windows, macOS), productivity suites (Microsoft 365, Google Workspace), and common business applications.
- Assist with user account management, including password resets, account provisioning, and access rights modifications.
- Perform remote installation, configuration, and maintenance of software and hardware.
- Document all support activities, resolutions, and configurations accurately in the helpdesk ticketing system.
- Escalate complex issues to senior IT staff or specialized teams when necessary, ensuring proper handover and follow-up.
- Educate users on IT best practices, security awareness, and self-service solutions.
- Monitor IT systems and networks for potential issues, proactively addressing them to prevent downtime.
- Participate in IT projects as needed, such as system upgrades, migrations, and new technology implementations.
Required Skills
- Proven experience in a technical support or helpdesk role, preferably remote.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams) and/or Google Workspace.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-centric approach with a strong commitment to user satisfaction.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).
- Experience with remote monitoring and management (RMM) tools.
- Basic understanding of scripting (e.g., PowerShell) for automation.
- Familiarity with cloud platforms (Azure, AWS) concepts.
- Experience with VOIP systems and video conferencing tools.
Perks & Benefits
- Competitive salary package and performance bonuses.
- Comprehensive health insurance for you and your family.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning.
- Access to online training platforms and certification programs.
- Dynamic and supportive remote work culture.
- Flexible working hours (within core business needs).
- Company-provided equipment for your home office setup.
- Employee wellness programs and initiatives.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote role at Career.zycto. Please ensure your application highlights your experience with remote technical support and your commitment to user satisfaction.
