About Company
Ready to shape the future of tech? At Career.zycto, we empower our team to innovate, solve complex challenges, and make a tangible impact. We are a forward-thinking organization dedicated to delivering cutting-edge solutions that redefine user experiences. A Technical Product Specialist thrives here, leveraging their expertise in a dynamic, collaborative setting where ideas are valued and personal growth is paramount. Join us and contribute to a culture that champions creativity and continuous improvement.
Advertisement
Job Description
Career.zycto is seeking a highly motivated and detail-oriented Technical Product Specialist to join our dynamic team in the Masonville, London area. This is a unique opportunity for an individual who thrives in a fast-paced environment and possesses a strong blend of technical acumen and customer-facing skills. As a Technical Product Specialist, you will play a pivotal role in bridging the gap between our innovative products and our valued customers, ensuring seamless adoption and maximum satisfaction. You will be instrumental in understanding intricate technical details, translating complex functionalities into clear, user-friendly explanations, and providing expert support.
Your day-to-day will involve a variety of engaging tasks, from collaborating with product development teams to providing in-depth technical training and support. We are specifically looking for someone who can work effectively with a flexible schedule, demonstrating excellent time management and self-discipline to meet objectives while balancing personal commitments. This role is ideal for a problem-solver who enjoys diving deep into technical challenges, educating users, and contributing to the continuous improvement of our product offerings. If you’re passionate about technology, customer success, and looking for a role where your expertise makes a real difference, we encourage you to apply. This position offers a hybrid work model, allowing for both collaborative office time and the flexibility of remote work, perfectly suiting the ‘Flexible Schedule’ aspect.
Key Responsibilities
- Serve as the primary technical contact for our products, providing expert guidance and support to internal teams and external customers.
- Conduct in-depth product demonstrations and technical training sessions for various stakeholders.
- Collaborate closely with product management, engineering, and sales teams to communicate customer feedback and influence product development.
- Create and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Troubleshoot complex technical issues, identify root causes, and provide effective solutions or workarounds.
- Participate in product testing and validation processes, ensuring high quality and usability.
- Monitor product performance and user engagement to identify areas for improvement and opportunities for new features.
- Stay current with industry trends, competitor products, and emerging technologies to inform product strategy.
- Manage and prioritize multiple technical support requests and projects with a focus on timely resolution.
Required Skills
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field.
- 3+ years of experience in a technical product specialist, technical support, or solutions engineer role.
- Strong understanding of software development lifecycles and technical architectures.
- Excellent problem-solving skills with a methodical approach to troubleshooting.
- Exceptional verbal and written communication skills, capable of explaining complex technical concepts clearly.
- Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively with a flexible schedule.
- Experience with API integrations and web technologies (e.g., HTML, CSS, JavaScript).
Preferred Qualifications
- Master's degree in a relevant technical field.
- Experience with cloud platforms (AWS, Azure, GCP).
- Familiarity with agile development methodologies.
- Certifications in relevant technologies or product areas.
- Prior experience in a startup or fast-growing technology company.
- Proven ability to create engaging technical content and presentations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule options to promote work-life balance.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- A vibrant and inclusive company culture.
- Access to cutting-edge tools and technologies.
- Company-sponsored social events and team-building activities.
- Modern office space with ergonomic workstations for hybrid work.
How to Apply
If you are eager to contribute your technical expertise to a forward-thinking company and thrive in a flexible work environment, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications.
Advertisement
