About Company
Driving innovation and fostering collaborative growth is at the core of Career.zycto’s mission. We are a dynamic and forward-thinking organization committed to developing cutting-edge technological solutions that address complex challenges for our clients worldwide. For a Technical Product Specialist, Career.zycto offers an unparalleled environment to leverage your expertise, bridging the gap between intricate technical details and strategic product vision. We pride ourselves on a culture that champions continuous learning, embraces flexible work arrangements, and empowers individuals to significantly impact product evolution from concept to market. Join us to thrive in a supportive and challenging setting.
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Job Description
Are you a detail-oriented problem-solver with a passion for technology and a knack for translating complex technical concepts into clear, actionable insights? Career.zycto is seeking a dedicated Technical Product Specialist to join our innovative team in Beechwood, Waterloo. This role offers the unique benefit of a flexible schedule, allowing you to manage your work-life balance effectively while contributing to groundbreaking product development. As a Technical Product Specialist, you will play a pivotal role in the entire product lifecycle, acting as the crucial link between our engineering teams, product management, and customer-facing departments. You’ll become a subject matter expert for our core products, providing in-depth technical guidance, supporting product launches, and ensuring our solutions meet the evolving needs of our market. We’re looking for someone who thrives in a collaborative environment, is eager to dive deep into product functionalities, and is committed to delivering exceptional user experiences. If you possess a blend of technical acumen, strong communication skills, and a proactive approach to problem-solving, this is your opportunity to make a significant impact within a growing and supportive organization. Join us and help shape the future of our products with your expertise and dedication to excellence.
Key Responsibilities
- Serve as the primary technical subject matter expert for assigned products, both internally and externally.
- Collaborate closely with product managers, engineering teams, and sales to define product requirements and translate them into detailed technical specifications.
- Provide technical support and training to sales, marketing, and customer success teams, ensuring accurate product representation.
- Conduct competitive analysis and market research to identify product gaps and opportunities for enhancement.
- Assist in the development of product documentation, including user manuals, technical guides, and FAQs.
- Participate in product testing, validation, and quality assurance processes to ensure robust and reliable solutions.
- Gather and analyze customer feedback to identify trends, pain points, and areas for product improvement.
- Deliver engaging product demonstrations and presentations to prospective clients and internal stakeholders.
- Support product launches and post-launch activities, including troubleshooting and issue resolution.
Required Skills
- 3+ years of experience in a technical product, support, or engineering role within a software or technology company.
- Strong understanding of software development lifecycle (SDLC) and agile methodologies.
- Excellent communication skills, both written and verbal, with the ability to articulate complex technical information clearly.
- Proven ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Proficiency with product management tools (e.g., Jira, Confluence, Asana) and CRM software.
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP).
- Familiarity with data analytics and reporting tools.
- Prior experience working with B2B SaaS products.
- Certification in product management or a related technical discipline.
Perks & Benefits
- Flexible work schedule options to support work-life balance.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Retirement savings plan with company match.
- Modern office environment with collaborative workspaces.
- Employee assistance program.
- Regular team-building events and social gatherings.
How to Apply
If you are a driven Technical Product Specialist ready to make a significant impact and thrive in a flexible, collaborative environment, we encourage you to apply! Please click the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and potentially welcoming you to the Career.zycto team.
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