About Company
Discover a collaborative environment where innovation thrives, tailored perfectly for a Technical Product Specialist. At Career.zycto, we empower our team to solve complex challenges, driving technological advancements that redefine industry standards. We value adaptable problem-solvers who can translate intricate technical details into tangible product value, offering the flexibility and resources needed to excel. Join us to be part of a forward-thinking team shaping the future of enterprise solutions in a supportive and dynamic culture.
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Job Description
The Technical Product Specialist, Flexible Schedule will play a pivotal role in bridging the gap between our innovative product development teams and our valued customers. This dynamic position demands a keen understanding of both technical intricacies and market needs, ensuring our products not only meet but exceed user expectations. You will be instrumental in the entire product lifecycle, from initial concept and requirements gathering to launch, post-launch support, and continuous iteration. We are seeking a proactive and analytical individual who thrives in a fast-paced environment and possesses the ability to articulate complex technical concepts clearly to diverse audiences. Your flexible schedule will allow for a balanced approach to work, accommodating both collaborative team sessions and independent deep-dive analysis.
This role is critical to enhancing customer satisfaction and driving product adoption. You will act as the primary technical point of contact for key stakeholders, including sales, marketing, engineering, and customer support. A significant part of your responsibilities will involve conducting thorough market research, competitive analysis, and gathering user feedback to inform product strategy. You will collaborate closely with engineering teams to define product specifications, user stories, and acceptance criteria, ensuring that technical implementations align perfectly with business objectives. Furthermore, you will be responsible for creating compelling product documentation, including user manuals, technical guides, FAQs, and training materials, empowering both internal teams and external users.
Your expertise will be vital in demonstrating product capabilities, preparing and delivering engaging presentations, and conducting technical workshops for prospective clients and partners. You will troubleshoot technical issues, provide expert-level support, and identify solutions to complex customer challenges, often working directly with our most important clients. Proactive monitoring of product performance, analyzing usage data, and reporting on key metrics will also fall under your purview, contributing directly to product improvements and strategic decisions. We encourage innovative thinking and problem-solving, offering you the autonomy to explore new approaches and contribute significantly to our product roadmap. This position offers a unique opportunity to shape the future of our technology while enjoying a work arrangement that supports your personal and professional well-being.
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Key Responsibilities
- Act as a primary technical liaison between product development, sales, marketing, and customer support teams.
- Gather and analyze product requirements from various stakeholders, translating them into clear technical specifications and user stories.
- Collaborate with engineering teams to ensure accurate implementation of product features and functionalities.
- Develop and maintain comprehensive product documentation, including technical guides, FAQs, and training materials.
- Conduct product demonstrations and technical presentations for internal teams, prospects, and partners.
- Provide expert-level technical support, troubleshooting complex issues, and offering timely solutions to customers.
- Monitor product performance, analyze usage data, and gather user feedback to identify areas for improvement and innovation.
- Participate in competitive analysis and market research to inform product strategy and roadmap.
- Contribute to the continuous improvement of product features and the overall user experience.
- Manage and prioritize multiple technical tasks and projects within a flexible work schedule.
Required Skills
- Strong technical background in software development, IT, or a related field.
- Excellent understanding of product lifecycle management and agile methodologies.
- Proficiency in technical documentation and clear communication of complex concepts.
- Demonstrated ability to troubleshoot and solve complex technical problems.
- Experience with CRM and project management software (e.g., Salesforce, Jira, Asana).
- Exceptional interpersonal and presentation skills.
- Ability to work independently and as part of a distributed team.
- Strong analytical and critical thinking abilities.
- Fluency in English, both written and verbal.
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
- 2+ years of experience in a technical product specialist, product owner, or technical support role.
- Experience with cloud platforms (e.g., AWS, Azure, GCP).
- Familiarity with database technologies (SQL, NoSQL).
- Knowledge of API integrations and web services.
- Prior experience in the Information Technology Services industry.
- Ability to adapt to new technologies and learn quickly.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Flexible work schedule and remote-work options.
- Professional development opportunities and training stipends.
- Access to cutting-edge tools and technologies.
- Collaborative and supportive team environment.
- Company-sponsored social events and team-building activities.
- Contribution to a meaningful product that impacts users globally.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and interest in this role. Please click on the application link below to proceed with your submission.
