About Company
Are you driven by precision and passionate about problem-solving? Career.zycto offers a unique environment where your technical acumen as a QA Support Specialist will directly influence product excellence and user trust. We’re a forward-thinking technology company committed to developing robust, intuitive digital solutions. Here, you’ll find ample opportunities to dissect complex issues, collaborate with brilliant minds, and implement solutions that elevate our platform’s reliability. We thrive on innovation and value the critical eye of our QA team, ensuring every feature we release is polished and perfect. Shape the future of our tech with us.
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Job Description
Are you a detail-oriented problem-solver with a passion for ensuring software quality and providing exceptional technical support? Career.zycto is actively seeking a highly motivated Technical QA Support Specialist to join our innovative team in Forest Heights, Kitchener. This is a critical role at the intersection of quality assurance and customer satisfaction, where your expertise will directly impact the reliability and performance of our cutting-edge software solutions.
In this dynamic position, you will be the bridge between our development teams and our users, meticulously identifying, diagnosing, and resolving technical issues. You will dive deep into complex system behaviors, perform thorough root cause analyses, and implement effective solutions, ensuring a seamless experience for our growing user base. Your daily activities will involve collaborating closely with developers, product managers, and fellow QA specialists to validate bug fixes, test new features, and contribute to the overall integrity of our products. Beyond troubleshooting, you will play a key role in proactive quality assurance, conducting detailed testing cycles and contributing to our knowledge base to empower both our internal teams and external users.
We believe that exceptional software is built on a foundation of rigorous quality and responsive support. As a Technical QA Support Specialist, you’ll not only resolve immediate technical challenges but also contribute to the continuous improvement of our testing processes and methodologies. You’ll help us streamline workflows, enhance efficiency, and build a more robust, user-friendly platform. This role offers an exciting opportunity to grow your technical skills, expand your understanding of diverse software architectures, and make a tangible difference in a supportive and forward-thinking environment. If you’re ready to tackle challenging problems, contribute to a high-performing team, and champion software excellence, we encourage you to apply.
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Key Responsibilities
- Provide advanced technical support for software products, diagnosing and resolving complex issues escalated from users or monitoring systems.
- Perform in-depth root cause analysis for reported bugs, system anomalies, and performance bottlenecks.
- Design and execute thorough testing plans (manual and automated) to validate fixes, new features, and regression scenarios.
- Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Collaborate cross-functionally with development, product management, and customer success teams to prioritize issues and ensure timely resolutions.
- Communicate complex technical information clearly and concisely to both technical and non-technical stakeholders.
- Proactively monitor system performance, logs, and user feedback to identify potential problems before they impact users.
- Actively participate in Agile/Scrum sprint planning, daily stand-ups, and retrospective meetings, offering valuable QA insights.
- Contribute to the continuous improvement of QA processes, tools, and methodologies to enhance efficiency and product quality.
Required Skills
- Strong understanding of software QA methodologies, tools, and best practices.
- Proficiency in troubleshooting technical issues across various software platforms and operating systems.
- Experience with SQL for database querying, data validation, and integrity checks.
- Familiarity with API testing tools and concepts (e.g., Postman, Swagger).
- Ability to read and understand code in at least one common programming language (e.g., Python, Java, JavaScript).
- Excellent written and verbal communication skills, with a focus on clear and empathetic explanations.
- Proven problem-solving and analytical capabilities, with a keen eye for detail.
- Experience working with ticketing systems (e.g., JIRA, Zendesk, ServiceNow) for issue tracking and management.
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Experience with automation testing frameworks (e.g., Selenium, Cypress, Playwright).
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
- Relevant professional certifications in software testing (e.g., ISTQB).
- Experience working in an Agile/Scrum development environment.
Perks & Benefits
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off, including vacation, sick days, and personal days.
- Opportunities for professional development, training, and continuous learning.
- A dynamic, collaborative, and inclusive work environment.
- Employee assistance program for mental health and wellness support.
- Regular team-building events, social activities, and company gatherings.
- On-site parking or transit subsidies.
- Competitive compensation with annual performance reviews.
How to Apply
Ready to make a significant impact? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience in technical support and quality assurance.
