About Company
Are you a meticulous problem-solver passionate about ensuring seamless user experiences? Career.zycto empowers digital transformation through robust and reliable software solutions. Exceptional quality assurance is the bedrock of our innovation, directly impacting user trust and product excellence. For a Technical QA Support Specialist, this means joining a forward-thinking team where your expertise in identifying, analyzing, and resolving technical issues is not just valued, but essential. We foster continuous learning and growth, allowing you to sharpen skills and significantly contribute to pioneering projects. Join us in shaping the future of technology, one flawless release at a time.
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Job Description
Career.zycto is actively seeking a highly analytical and dedicated Technical QA Support Specialist to join our dynamic team in Industrial Area 1, Sharjah. In this pivotal role, you will be at the forefront of ensuring the quality, stability, and performance of our diverse software applications and systems. As a Technical QA Support Specialist, you will bridge the gap between technical support and quality assurance, meticulously investigating, diagnosing, and resolving complex technical issues reported by users or identified through testing cycles. Your daily activities will involve not only providing expert technical assistance but also contributing significantly to the enhancement of our QA processes and tools.
This is an exceptional opportunity for an individual who thrives on challenges, possesses a keen eye for detail, and is passionate about delivering flawless technical solutions. You will work closely with development, product, and customer success teams, playing a critical role in minimizing downtime, improving user satisfaction, and upholding Career.zycto’s reputation for excellence. We are looking for someone who is proactive, can independently manage multiple priorities, and has a strong foundation in both technical support methodologies and quality assurance principles. If you’re ready to make a tangible impact by ensuring the reliability and integrity of cutting-edge technology, we encourage you to apply and help us build the next generation of robust software.
You will delve deep into problem areas, reproduce bugs, conduct root cause analysis, and articulate findings clearly to relevant stakeholders. Furthermore, you will be instrumental in developing and executing test plans, automating test cases where appropriate, and maintaining comprehensive documentation. Your ability to communicate complex technical information to non-technical audiences, coupled with your problem-solving prowess, will be key to your success. Join Career.zycto and become an indispensable part of a team that values innovation, precision, and continuous improvement.
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Key Responsibilities
- Investigate, diagnose, and resolve complex technical issues reported by users, customers, and internal teams.
- Perform root cause analysis for identified bugs and software defects, documenting findings thoroughly.
- Collaborate closely with development teams to ensure timely resolution of issues and successful implementation of fixes.
- Develop, execute, and maintain detailed test plans and test cases for new features and regression testing.
- Contribute to the automation of test scripts and improve existing QA processes and tools.
- Provide technical support and guidance to internal teams and external stakeholders regarding product functionalities and issues.
- Monitor system performance and stability, identifying potential issues before they impact users.
- Maintain comprehensive documentation of known issues, resolutions, and QA procedures.
- Participate in daily stand-ups, sprint planning, and retrospectives, actively contributing to team goals.
Required Skills
- Proficiency in troubleshooting and debugging software applications and systems.
- Strong understanding of software QA methodologies, tools, and processes.
- Experience with SQL for database querying and data analysis.
- Familiarity with various operating systems (Windows, Linux, macOS) and web browsers.
- Excellent communication skills, both written and verbal, for technical and non-technical audiences.
- Ability to analyze complex problems and propose effective solutions.
- Experience with issue tracking and project management tools (e.g., Jira, Asana).
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications in Quality Assurance (e.g., ISTQB).
- Experience with API testing tools (e.g., Postman, SoapUI).
- Familiarity with scripting languages (e.g., Python, JavaScript) for test automation.
- Previous experience in a customer-facing technical support role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Generous paid time off and public holidays.
- Professional development opportunities and training programs.
- Modern office environment with state-of-the-art facilities.
- Collaborative and supportive team culture.
- Employee wellness programs.
- Opportunity to work on innovative projects.
How to Apply
Interested candidates are encouraged to apply directly by clicking the application link below. Please ensure your resume highlights your relevant experience in technical QA and support. We look forward to reviewing your application and exploring how your skills can contribute to Career.zycto’s success.
