About Company
Vodacom Mozambique is a leading telecommunications company dedicated to connecting people and businesses across the nation. With a strong commitment to innovation and customer satisfaction, Vodacom provides a wide range of services, including mobile voice, data, and digital solutions. Our presence in Maxixe, Inhambane Province, reflects our dedication to serving local communities and fostering digital inclusion. We believe in empowering our employees with opportunities for growth and development, contributing to a vibrant and dynamic work environment. Joining Vodacom means becoming part of a forward-thinking team that shapes the future of connectivity in Mozambique. We pride ourselves on our diverse workforce and our investment in local talent, making a tangible difference in the lives of millions. Our mission extends beyond providing services; it’s about building a connected future for everyone, ensuring reliable and accessible communication for all citizens.
Job Description
Are you an enthusiastic and tech-savvy individual eager to kickstart your career in information technology? Vodacom Mozambique is looking for a dedicated Technical Support Assistant to join our growing team in Maxixe. This entry-level position is an incredible opportunity for someone passionate about technology and customer service, ready to learn and grow within a leading telecommunications company. As a Technical Support Assistant, you will be the first point of contact for our customers and internal teams, providing essential technical assistance and ensuring their experience with our services is seamless and positive. You will play a crucial role in troubleshooting basic technical issues, documenting problems, and escalating more complex inquiries to senior technicians. This role is ideal for someone who enjoys problem-solving, has excellent communication skills, and a genuine desire to help others. You will gain hands-on experience with various systems and technologies, develop your analytical abilities, and become an integral part of a supportive and dynamic technical team. We are committed to providing comprehensive training and mentorship to help you succeed and advance your career with us. If you’re looking for a challenging yet rewarding role where you can make a real impact from day one by helping our customers stay connected, we encourage you to apply. Join us and help connect Maxixe and beyond!
Key Responsibilities
- Provide first-level technical support via phone, email, and in-person to customers and internal staff.
- Diagnose and resolve basic hardware, software, and network connectivity issues.
- Document all support interactions, resolutions, and escalations accurately in the ticketing system.
- Escalate unresolved issues to higher-level technical staff when necessary, ensuring clear communication.
- Assist with the setup and configuration of new equipment and software for users.
- Provide guidance and basic training to users on system functionalities and best practices.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Collaborate with team members to share knowledge and improve support processes.
- Stay updated on product changes, new technologies, and common technical issues.
Required Skills
- Strong verbal and written communication skills in Portuguese and English.
- Basic understanding of computer hardware, software, and operating systems.
- Excellent problem-solving and analytical abilities.
- Customer-centric approach with a patient and helpful demeanor.
- Ability to learn new technologies and systems quickly.
- Proficiency in using common office applications (e.g., Microsoft Office Suite).
Preferred Qualifications
- High School Diploma or equivalent; a Diploma or Certificate in IT, Computer Science, or a related field is a plus.
- Familiarity with telecommunications products and services.
- Previous experience in a customer service or support role (even non-technical).
- Basic knowledge of network fundamentals (TCP/IP, Wi-Fi).
- Any relevant IT certifications (e.g., CompTIA A+).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Mentorship programs and career advancement pathways.
- Dynamic and inclusive work environment.
- Employee discounts on Vodacom products and services.
- Paid time off and public holidays.
How to Apply
If you are ready to embark on a rewarding career journey with Vodacom Mozambique and contribute to connecting communities, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.