About Company
Harel Mallac Technologies (HMT) is a leading Information and Communication Technology (ICT) service provider in Mauritius and the Indian Ocean region. With a rich history spanning decades, HMT has established itself as a reliable partner for businesses seeking innovative and robust technology solutions. We specialize in a wide array of services including IT infrastructure, software solutions, cloud services, cybersecurity, and digital transformation. Our mission is to empower organizations with cutting-edge technology that drives efficiency, growth, and competitive advantage. At HMT, we are committed to fostering a culture of excellence, continuous learning, and client-centricity. We believe our strength lies in our people, and we strive to create an environment where talent can flourish, ideas can thrive, and every team member feels valued. Joining HMT means becoming part of a forward-thinking team dedicated to shaping the technological landscape of the region.
Job Description
We are seeking a proactive and skilled Technical Support Engineer to join our dynamic team in Le Hochet, Pamplemousses District. As a Technical Support Engineer at Harel Mallac Technologies, you will be the frontline hero for our clients, providing crucial support for a diverse range of IT systems and applications. Your primary role will be to diagnose, troubleshoot, and resolve complex technical issues, ensuring seamless operations and exceptional client satisfaction. This position is perfect for an individual who possesses a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping others navigate the complexities of modern technology. You will be instrumental in maintaining the high standards of service that HMT is renowned for, working closely with various departments to escalate and resolve issues efficiently. Beyond troubleshooting, you will contribute to documenting solutions, improving support processes, and educating clients on best practices. This role offers an incredible opportunity to work with cutting-edge technologies, deepen your expertise across multiple IT domains, and grow within a supportive and innovative environment. We are looking for someone who is not only technically proficient but also an excellent communicator, capable of translating technical jargon into understandable terms for clients of varying technical backgrounds. If you are eager to make a tangible impact, contribute to a thriving tech company, and advance your career in IT support, we encourage you to apply.
Key Responsibilities
- Provide first and second-line technical support to clients via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for desktops, laptops, servers, and network devices.
- Troubleshoot operating systems (Windows, Linux), applications, and productivity suites.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN configurations.
- Manage user accounts, permissions, and security settings.
- Document all support activities, resolutions, and configurations in the ticketing system.
- Collaborate with senior engineers and other teams for advanced problem resolution and escalation.
- Conduct regular system checks and preventive maintenance tasks.
- Provide technical guidance and training to end-users on various IT tools and systems.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Participate in on-call rotation for after-hours support as required.
Required Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in a technical support, help desk, or IT administration role.
- Proficiency in troubleshooting Windows operating systems (Windows 10, Windows Server).
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Firewalls).
- Experience with Active Directory, Office 365, and other Microsoft enterprise applications.
- Familiarity with remote support tools and ticketing systems.
- Excellent communication skills, both written and verbal, in English and French.
- Strong analytical and problem-solving abilities.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) or equivalent.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of cybersecurity best practices and endpoint security solutions.
- Basic experience with Linux operating systems.
- Prior experience in an MSP (Managed Service Provider) environment.
- Ability to work independently and as part of a team in a fast-paced environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Certification sponsorship and training programs.
- A vibrant and collaborative work environment.
- Company-sponsored team-building events and social activities.
- Provident fund contributions.
- Employee recognition programs.
- Modern office facilities with easy access.
How to Apply
Interested candidates are encouraged to click on the application link below to explore current vacancies at Harel Mallac Technologies and apply directly. Please ensure your CV highlights your relevant experience and technical skills.