About Company
Career.zycto is more than just a recruitment partner; we’re innovators in career matching, dedicated to connecting top talent with groundbreaking opportunities. For Technical Support Officers, we offer a dynamic environment where problem-solving prowess meets cutting-edge technology. Join a team where your analytical skills are valued, your growth is prioritized, and your contributions directly impact client success. We foster a collaborative culture focused on continuous learning and professional development, making us the perfect launchpad for your IT career.
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Job Description
Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Career.zycto is seeking a dedicated and proactive Technical Support Officer to join our dynamic IT team. In this pivotal role, you will be the first line of defense for our users, providing crucial technical assistance, troubleshooting complex issues, and ensuring the smooth operation of our systems and applications. This is an incredible opportunity to leverage your technical expertise in a fast-paced environment, where your contributions directly impact productivity and user satisfaction across various departments.
As a Technical Support Officer, you will be instrumental in maintaining the reliability and efficiency of our IT infrastructure. Your day-to-day will involve diagnosing and resolving hardware and software issues, assisting users with network connectivity, and providing support for a wide range of business applications, including but not limited to operating systems (Windows, macOS), productivity suites (Microsoft 365, G Suite), and proprietary software. You will manage support tickets through our helpdesk system, prioritize requests based on urgency and impact, and escalate unresolved issues to higher-tier support or specialized teams when necessary. We’re looking for someone who can not only fix problems promptly but also identify root causes, implement preventative measures, and educate users to enhance their technical proficiency and self-sufficiency. You’ll work closely with other IT professionals, collaborating on projects, documenting solutions, and contributing to the continuous improvement of our support processes and overall IT strategy. Your ability to communicate technical information clearly and patiently to non-technical users will be key to your success and our collective efficiency.
We pride ourselves on fostering a supportive and innovative environment where continuous learning is encouraged. You will have access to resources and opportunities to expand your skill set, stay updated on emerging technologies, and grow your career within the IT landscape. We believe in empowering our team members with the tools and knowledge necessary to excel. This role offers a unique chance to interact with diverse technologies and user groups, enhancing your problem-solving abilities and broadening your technical horizons. If you thrive on challenges, possess excellent interpersonal and communication skills, and are eager to make a tangible difference in a technology-driven organization, we invite you to apply. Join Career.zycto and become a vital part of a team committed to excellence and technological advancement, helping us build a robust and reliable IT ecosystem for our clients and internal stakeholders.
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Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person, resolving hardware, software, and network-related issues.
- Diagnose and troubleshoot technical problems, including operating system errors, application malfunctions, and connectivity issues.
- Manage and prioritize support requests using a helpdesk ticketing system, ensuring timely resolution and clear communication.
- Install, configure, and maintain computer hardware, software, printers, and network devices.
- Assist users with account management, password resets, and access permissions.
- Document technical issues, solutions, and procedures in the knowledge base.
- Escalate complex issues to senior IT staff or relevant departments when necessary.
- Educate users on best practices for technology usage and security.
- Participate in IT projects, including system upgrades, migrations, and deployments.
Required Skills
- Proficiency in Windows and macOS operating systems.
- Experience with Microsoft 365 (formerly Office 365) and other common business applications.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication abilities.
- Customer service-oriented approach with a patient and empathetic demeanor.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or similar IT certifications.
- Experience with remote support tools and methodologies.
- Familiarity with ITIL best practices.
- Previous experience in a helpdesk or technical support role.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and certifications.
- Collaborative and supportive work environment.
- Paid time off and holidays.
- Health, dental, and vision insurance.
- Retirement savings plan.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Click on the link below to apply for the job.
