About Company
Career.zycto empowers individuals to achieve their professional aspirations by connecting them with leading opportunities across diverse sectors. For a Technical Support Representative, joining us means becoming part of a team where your problem-solving skills are highly valued and your growth is prioritized. We thrive on fostering a supportive environment that champions innovative solutions and exceptional client service. Our commitment to excellence creates a dynamic space where technical expertise meets genuine human connection, making us an ideal launchpad for your career in IT support. If you’re passionate about making a tangible impact, Career.zycto offers the perfect platform.
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Job Description
As a Technical Support Representative at Career.zycto, you’ll be the crucial frontline hero for our diverse client base, ensuring their seamless operation and unparalleled satisfaction. In this fast-paced, dynamic role, based immediately in Dubai Investment Park, you will actively diagnose and resolve a wide array of technical issues, ranging from software malfunctions and network connectivity problems to hardware troubleshooting and system access difficulties. Your expertise will be essential in providing expert guidance and upholding our unwavering commitment to service excellence. We’re searching for an individual who is not only technically proficient with a solid understanding of IT fundamentals but also possesses exceptional communication skills and a genuine, empathetic passion for helping others navigate technological challenges. Your ability to think critically, troubleshoot complex problems efficiently, and translate intricate technical jargon into easily understandable solutions will be absolutely crucial to both your success and, more importantly, our clients’ peace of mind and productivity.
This immediate start position offers a unique opportunity to immerse yourself directly into a collaborative and supportive environment where your contributions are immediately impactful and highly valued. You will work closely with a diverse team of experienced IT professionals, continuously learning and adapting to new technologies, evolving software platforms, and emerging industry challenges. Your day-to-day responsibilities will involve responding to client inquiries and support requests via multiple communication channels – including phone calls, emails, and live chat – meticulously documenting all interactions, and escalating more complex or persistent issues to senior technical specialists when necessary, all while consistently maintaining a positive, professional, and patient demeanor. Career.zycto is deeply dedicated to fostering a culture of continuous improvement, both for the quality of our services and for the professional development of our team members. We provide comprehensive onboarding training and ongoing support to ensure you have all the necessary tools, resources, and knowledge required to not only excel in your current role but also to advance confidently within your career path. If you thrive in a challenging yet immensely rewarding environment, are eager to make a significant difference from your very first day, and possess a proactive mindset, we strongly encourage you to apply. Join us and become an integral part of a company that genuinely values innovation, customer success, and comprehensive employee growth. Your proactive approach to problem-solving, meticulous attention to detail, and unwavering dedication to delivering outstanding service will directly contribute to our growing reputation as a trusted and reliable technology partner. This role isn’t merely about fixing problems; it’s profoundly about building lasting relationships, fostering trust, and ensuring our clients can focus on their core business objectives with absolute confidence in their underlying technical infrastructure. We’re excited to welcome someone who is ready to jump in, take initiative, and drive customer success forward with enthusiasm and expertise.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and live chat, resolving issues promptly and professionally.
- Diagnose and troubleshoot hardware, software, network, and system-related problems.
- Document all support interactions, resolutions, and relevant details accurately in the ticketing system.
- Escalate complex or unresolved issues to higher-level technical teams or specialists.
- Guide clients through step-by-step solutions and provide clear, concise instructions.
- Maintain a high level of customer satisfaction through active listening and effective communication.
- Stay updated with new products, services, and technical changes to provide informed support.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Participate in ongoing training and professional development opportunities.
- Collaborate with internal teams to identify trends and improve overall service delivery.
Required Skills
- Minimum 1-2 years of experience in a technical support or help desk role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency with ticketing systems and remote support tools.
- Customer-centric approach with a positive and empathetic attitude.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, Network+, or ITIL Foundation.
- Fluency in Arabic or other languages relevant to the UAE market.
- Experience with cloud-based services (e.g., Microsoft 365, Google Workspace).
- Familiarity with CRM software.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Generous paid time off and public holidays.
- Opportunities for continuous professional development and training.
- Dynamic and supportive work environment.
- Direct exposure to cutting-edge technologies.
- Clear career progression pathways.
- Employee wellness programs and team-building events.
How to Apply
Eager to kickstart your career as a Technical Support Representative with an immediate impact? We encourage all qualified candidates to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Career.zycto. We look forward to reviewing your application and potentially welcoming you to our team!
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