About Company
Looking to kick-start your career in technical support within a dynamic environment? Career.zycto is a rapidly growing technology services firm, committed to delivering exceptional IT solutions and unparalleled customer service across the Middle East. We pride ourselves on fostering a collaborative culture where innovation thrives, and every team member plays a crucial role in our success. For a Technical Support Representative, this means ample opportunities to grow your skills, tackle diverse technical challenges, and directly impact user satisfaction. Join a team that values your problem-solving prowess and invests in your professional development.
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Job Description
Are you a highly motivated and customer-focused individual with a passion for technology? Career.zycto is seeking an enthusiastic Technical Support Representative to join our fast-paced and growing team in Al Qusais 2, Dubai. This is an exciting opportunity for someone ready to hit the ground running, providing essential technical assistance and ensuring seamless operations for our valued clients.
As a Technical Support Representative, you will be the first point of contact for users experiencing technical issues. Your primary goal will be to resolve queries efficiently and effectively, delivering an outstanding customer experience with every interaction. This role requires a blend of strong technical acumen, exceptional problem-solving abilities, and superb communication skills. You will diagnose and troubleshoot a wide range of hardware, software, and network problems, guiding users through solutions with patience and clarity.
We are looking for someone who thrives in a collaborative environment, is eager to learn new technologies, and can adapt quickly to evolving challenges. You’ll be instrumental in maintaining our high standards of service delivery, working closely with senior technicians and other departments to escalate complex issues when necessary. If you’re passionate about helping others, possess a keen eye for detail, and are dedicated to continuous improvement, this role offers a rewarding path to advance your career in IT support.
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This position demands an immediate start, so we are seeking candidates who are ready to immerse themselves in a challenging yet supportive atmosphere. At Career.zycto, we believe in empowering our employees with the tools and training they need to succeed, fostering a culture of professional growth and mutual respect. Join us and become a vital part of a team that makes a real difference in the technological landscape.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and chat, addressing hardware, software, and network-related issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently, escalating complex issues to appropriate senior staff when necessary.
- Document all support interactions, resolutions, and follow-up actions accurately in the helpdesk ticketing system.
- Guide users through step-by-step solutions, ensuring clear communication and user understanding.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Monitor system performance and perform routine maintenance tasks to ensure optimal functionality.
- Assist with user account management, including creation, modification, and access control.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
- Stay updated with new technologies and participate in ongoing training and development programs.
- Adhere strictly to IT policies, procedures, and security protocols.
Required Skills
- Proven experience in a technical support role or similar IT customer service position.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with basic networking concepts (TCP/IP, LAN, WAN, Wi-Fi).
- Excellent verbal and written communication skills in English.
- Exceptional problem-solving and analytical abilities.
- Customer-centric approach with a patient and empathetic demeanor.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional).
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Basic understanding of ITIL framework.
- Fluency in Arabic or other languages is a plus.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance.
- Paid annual leave.
- Professional development and training opportunities.
- Dynamic and supportive work environment.
- Opportunity for career growth within a rapidly expanding company.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and technical skills. We look forward to reviewing your application!
