About Company
Seeking a dynamic environment where your technical expertise directly impacts user satisfaction? Career.zycto thrives on empowering individuals to deliver exceptional service in a fast-paced, innovative setting. We believe in continuous learning and fostering a supportive culture where every Technical Support Representative can grow their skills and advance their career. Join us and become a vital link in connecting our clients with seamless, reliable solutions, contributing to a company that values problem-solvers and customer champions.
Advertisement
Job Description
This role is for an adept and enthusiastic Technical Support Representative ready to hit the ground running in the vibrant Abu Dhabi International Airport Area. Career.zycto is on the lookout for a customer-focused individual passionate about technology and committed to providing outstanding support to our diverse client base. As an essential part of our rapidly growing team, you will be the first point of contact for users experiencing technical difficulties, guiding them through troubleshooting processes, and ensuring their issues are resolved efficiently and effectively. This is an immediate start position, perfect for someone eager to make an immediate impact and grow their career in a supportive and dynamic environment.
You will play a pivotal role in maintaining high levels of customer satisfaction by delivering timely and accurate technical assistance across various platforms and applications. Your day will involve diagnosing hardware and software problems, setting up new user accounts, performing routine system checks, and escalating complex issues to senior technical staff when necessary. Beyond technical problem-solving, a key aspect of this role is clear and empathetic communication. You will translate complex technical jargon into easily understandable language, ensuring users feel heard and supported throughout the resolution process.
Career.zycto is committed to empowering our employees with the tools and knowledge needed for success. We offer ongoing training and development opportunities to keep your skills sharp and current with the latest technological advancements. If you thrive in a collaborative atmosphere, possess a strong analytical mind, and genuinely enjoy helping people overcome technical challenges, this opportunity is for you. We value proactive individuals who can work independently while also contributing positively to a team-oriented culture. Join us and contribute to a company dedicated to excellence in service and innovation. This role offers a fantastic chance to build a solid career foundation within a thriving organization situated in one of the most exciting commercial hubs in the UAE.
Advertisement
Key Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware and software issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams.
- Guide users through step-by-step troubleshooting processes.
- Document all support interactions, resolutions, and follow-up actions accurately in the ticketing system.
- Assist with setting up new user accounts, configuring software, and performing basic system maintenance.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay updated with product knowledge, technical changes, and industry best practices.
- Collaborate with team members to share knowledge and improve support processes.
Required Skills
- Proven experience in a technical support role (minimum 1 year).
- Strong understanding of Windows and macOS operating systems.
- Familiarity with common office software suites (e.g., Microsoft 365, Google Workspace).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to troubleshoot basic network connectivity issues.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with remote desktop tools.
- Knowledge of mobile operating systems (iOS, Android).
- Fluency in Arabic or other languages.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid time off and public holidays.
- Professional development and training opportunities.
- Dynamic and supportive work environment.
- Visa sponsorship for eligible candidates (if applicable).
- Proximity to world-class amenities and transportation hubs.
How to Apply
Interested candidates are encouraged to submit their application promptly. Please click on the application link below to apply for this exciting opportunity. We look forward to reviewing your qualifications and potentially welcoming you to the Career.zycto team for an immediate start!
