About Company
Enabling seamless digital experiences is our core mission at Career.zycto. We are innovators dedicated to empowering businesses and individuals through cutting-edge technical solutions and unparalleled remote support. For a Technical Support Specialist, this means joining a forward-thinking team where your problem-solving skills directly impact user satisfaction and operational efficiency. You’ll thrive in an environment that values continuous learning, collaborative spirit, and a proactive approach to technology. Career.zycto offers a dynamic setting to hone your expertise in remote assistance, making every interaction count.
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Job Description
Are you a technology enthusiast with a knack for solving complex problems and a passion for helping others? Career.zycto is seeking a dedicated Technical Support Specialist specializing in Remote Assistance to join our growing team. This is an exciting opportunity to provide top-tier technical support to our diverse clientele, ensuring smooth operation and optimal performance of their systems and software from a remote setting.
In this role, you will be the first point of contact for users experiencing technical difficulties, ranging from software application issues and hardware troubleshooting to network connectivity problems. You will leverage your expertise to diagnose issues efficiently, provide step-by-step guidance, and implement effective solutions using various remote access tools. Our ideal candidate is not just technically proficient but also possesses exceptional communication skills, a patient demeanor, and a customer-centric approach to support. You will be instrumental in maintaining high levels of customer satisfaction, documenting solutions, and contributing to our knowledge base to empower both users and your colleagues.
Working remotely from Khor Fakkan, you’ll be an integral part of a collaborative team, participating in virtual meetings and utilizing digital communication platforms to stay connected. This position requires a proactive individual who can manage their workload independently, prioritize tasks effectively, and adapt quickly to new technologies and evolving user needs. If you are passionate about technology, committed to delivering outstanding support, and eager to contribute to a dynamic and innovative environment, we encourage you to apply. Join Career.zycto and help us deliver seamless, reliable, and exceptional technical assistance every day.
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Key Responsibilities
- Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and resolve technical hardware and software issues via phone, chat, email, and remote desktop connections.
- Walk customers through problem-solving processes, ensuring clear understanding and resolution.
- Install, modify, and repair computer hardware and software, and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Document all support interactions, including problems, solutions, and troubleshooting steps, in the ticketing system.
- Maintain a high level of customer satisfaction through professional, courteous, and timely support.
- Escalate unresolved issues to the appropriate internal teams or senior technicians when necessary.
- Stay updated with the latest technological advancements and best practices in remote technical support.
Required Skills
- Proficiency in Windows and macOS operating systems.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP).
- Experience with remote desktop applications (e.g., TeamViewer, AnyDesk, RDP).
- Excellent problem-solving and analytical skills.
- Superior verbal and written communication skills in English.
- Ability to troubleshoot and resolve hardware, software, and network issues.
- Customer-focused attitude with a commitment to service excellence.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Familiarity with IT ticketing systems and CRM software.
- Experience with cloud-based applications and services (e.g., Microsoft 365, Google Workspace).
- Ability to communicate in Arabic is a plus.
Perks & Benefits
- Competitive salary package.
- Flexible remote work environment.
- Professional development and training opportunities.
- Access to cutting-edge tools and technologies.
- Supportive and collaborative team culture.
- Health insurance benefits.
- Paid time off and public holidays.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote role at Career.zycto. Please highlight your experience with remote assistance and troubleshooting.
