About Company
Seeking a dynamic environment where your career can truly take off? Career.zycto offers exactly that – a launchpad for aspiring technical professionals. We champion a culture of continuous learning and customer-centric innovation, ensuring every team member is equipped with the tools and knowledge to excel. For a Technical Support Specialist, this means a supportive atmosphere designed for growth, hands-on training from day one, and the chance to make a tangible impact. Join us and build a rewarding career at the forefront of technology, where your contributions are valued and your potential is unleashed.
Job Description
Are you passionate about technology and eager to kickstart your career in a dynamic, supportive environment? Career.zycto is excited to announce an opening for a Technical Support Specialist in Edmundston, New Brunswick. We understand that not everyone starts with years of experience, which is why we’re offering comprehensive training to equip the right candidate with all the skills needed to succeed. This isn’t just a job; it’s an opportunity to grow, learn, and become an indispensable part of our dedicated support team.
As a Technical Support Specialist, you will be the first point of contact for our clients, providing crucial assistance and resolving a variety of technical issues. You’ll work closely with cutting-edge software and hardware, gaining invaluable experience across diverse IT landscapes. We are looking for individuals with a natural curiosity for technology, excellent problem-solving abilities, and a genuine desire to help others. If you’re ready to embrace challenges, commit to continuous learning, and deliver exceptional service, then Career.zycto is the place for you. We foster a collaborative culture where your input is valued, and your professional development is prioritized. Come grow with us and turn your passion for tech into a fulfilling career.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues via phone, email, and chat.
- Document, track, and monitor customer issues to ensure timely resolution and follow-up.
- Escalate complex problems to senior support staff or relevant departments when necessary.
- Guide users through step-by-step solutions, using clear and concise language.
- Maintain up-to-date knowledge of products, services, and technical best practices.
- Participate in ongoing training and professional development sessions.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
Required Skills
- High school diploma or equivalent
- Excellent communication and interpersonal skills (English and French preferred, given location)
- Strong problem-solving abilities and a logical approach to technical issues
- Basic computer literacy and familiarity with common operating systems (Windows, macOS)
- A genuine interest in technology and a strong desire to learn
- Customer service-oriented mindset with patience and empathy
Preferred Qualifications
- Post-secondary education in IT, Computer Science, or a related field (or currently pursuing)
- Previous experience in a customer service role (any industry)
- Familiarity with remote desktop tools and ticketing systems
- Basic understanding of networking concepts (TCP/IP, Wi-Fi)
Perks & Benefits
- Comprehensive health, dental, and vision benefits
- Generous paid time off and holiday schedule
- Opportunities for professional development and career advancement
- Employee assistance program
- Modern office environment with collaborative workspaces
- Regular team-building events and social activities
- On-site parking
How to Apply
Ready to launch your career in technical support? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights any relevant experience, even if it’s not directly in IT. We look forward to reviewing your application!
