About Company
Tbaytel is a leading telecommunications provider offering mobility, internet, TV, and home phone services across Thunder Bay and Northern Ontario. As the region’s largest independent communications company, Tbaytel is deeply committed to connecting communities and fostering local talent. With a proud history of innovation and customer service excellence, we empower our employees to grow, learn, and contribute to a vital service that impacts thousands of lives daily. We believe in creating a supportive work environment where every team member is valued and has the opportunity to make a real difference. Join a company that is not just about technology, but about people and progress in our community.
Job Description
Are you passionate about technology and eager to kickstart your career in IT support? Tbaytel is seeking an enthusiastic and driven Technical Support Trainee to join our dynamic team in Westfort, Thunder Bay. This is an unparalleled opportunity to learn the ropes of telecommunications and IT support from industry experts, while enjoying the flexibility to balance your work and personal life. As a Technical Support Trainee, you will undergo comprehensive training designed to equip you with the essential skills to diagnose, troubleshoot, and resolve a wide array of technical issues for our valued customers. You’ll gain hands-on experience with Tbaytel’s diverse product offerings, including internet, mobility, TV, and home phone services, becoming a frontline hero for our users.
This role is perfect for individuals who are natural problem-solvers, possess a strong desire to learn, and are dedicated to providing exceptional customer service. You’ll be working in a supportive environment, learning directly from experienced technical specialists, and contributing to a team that prides itself on efficiency and customer satisfaction. We understand the importance of adaptability, which is why this position offers flexible hours to accommodate your schedule, making it an ideal stepping stone for those balancing further education, family commitments, or personal pursuits. If you’re ready to dive into the world of tech, develop invaluable skills, and grow with a company that values its community and its people, we encourage you to apply. This trainee position offers a clear pathway for career progression within Tbaytel, empowering you to build a fulfilling and long-term career in the telecommunications industry.
Key Responsibilities
- Participate actively in all training programs and learning sessions to develop a strong understanding of Tbaytel products and services.
- Learn to diagnose and troubleshoot technical issues related to internet, mobility, TV, and home phone services under supervision.
- Assist senior technical support specialists in resolving customer inquiries via phone, email, and chat.
- Accurately document all customer interactions, technical issues, and resolutions in the company's ticketing system.
- Collaborate with team members to share knowledge, best practices, and contribute to a positive team environment.
- Adhere to company policies, procedures, and service level agreements (SLAs) to ensure high-quality customer support.
- Continuously seek opportunities for self-improvement and professional development in telecommunications technology.
- Provide basic technical assistance and guidance to customers as knowledge and skills develop.
Required Skills
- High School Diploma or equivalent.
- Basic understanding of computer systems, networks, and mobile devices.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- A genuine interest in technology and a strong desire to learn.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing schedules and work demands.
Preferred Qualifications
- Post-secondary education in IT, Computer Science, or a related field (or currently pursuing).
- Previous customer service experience in any industry.
- Familiarity with telecommunications products and services.
- Experience with ticketing systems or CRM software.
- Ability to speak French is an asset.
Perks & Benefits
- Comprehensive paid training and mentorship program.
- Flexible work hours to support work-life balance.
- Opportunities for career advancement within Tbaytel.
- Competitive hourly wage with potential for growth.
- Access to state-of-the-art technology and tools.
- Health and dental benefits package upon successful completion of probation.
- Employee discounts on Tbaytel services.
- Supportive and collaborative team environment.
How to Apply
Ready to launch your career with Tbaytel? If you are an enthusiastic individual eager to learn and grow in the exciting world of telecommunications, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for this trainee role and how your passion for technology will contribute to our team. We look forward to reviewing your application!