About Company
Kickstart your career journey with Career.zycto, a dynamic and growing tech enterprise committed to innovation and nurturing talent. We believe in empowering our team members with the tools and mentorship needed to excel in a fast-paced environment. For an aspiring technical support trainee, our collaborative culture offers an unparalleled opportunity to learn practical skills, engage with cutting-edge technologies, and directly contribute to user satisfaction. Join us in shaping the future of technical assistance, where your growth is our priority.
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Job Description
Are you passionate about technology and eager to kickstart your career in the IT support field? Career.zycto is actively seeking a highly motivated and enthusiastic Technical Support Trainee to join our vibrant team in Masfout, Ajman. This is an exceptional entry-level opportunity for individuals looking to gain hands-on experience and develop a solid foundation in technical support within a supportive and innovative environment. As a Technical Support Trainee, you will work closely with our experienced IT professionals, learning the ropes of troubleshooting, problem resolution, and customer service excellence. You’ll be involved in diagnosing and resolving basic hardware and software issues, assisting users with technical inquiries, and maintaining our IT infrastructure under supervision. This role is perfect for someone with a strong desire to learn, an aptitude for technology, and excellent communication skills. We are committed to providing comprehensive training and mentorship to help you grow into a competent and confident technical support specialist. If you’re ready to embark on a rewarding career path and make a tangible impact, we encourage you to apply and become a part of our thriving organization. We believe in fostering talent from within and providing clear pathways for career progression.
Key Responsibilities
- Assist senior technical support specialists in resolving IT-related issues for internal users and clients.
- Learn to diagnose and troubleshoot basic hardware, software, and network problems.
- Provide first-level support for incoming queries and issues via phone, email, or chat.
- Document all support interactions and resolutions accurately in our ticketing system.
- Assist with the installation, configuration, and maintenance of computer systems and peripherals.
- Collaborate with the IT team to identify recurring issues and contribute to knowledge base articles.
- Participate in training sessions and self-study to continuously improve technical knowledge and skills.
- Support users with common application usage and basic system navigation.
- Ensure timely and effective communication with users regarding the status of their requests.
Required Skills
- Basic understanding of computer hardware and software.
- Familiarity with Windows operating systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving aptitude.
- Eagerness to learn and adapt to new technologies.
- Ability to work effectively in a team-oriented environment.
- High school diploma or equivalent.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
- Experience with customer service or helpdesk environments (even non-IT related).
- Knowledge of basic networking concepts (TCP/IP, Wi-Fi).
- Familiarity with IT ticketing systems.
- Currently pursuing or recently completed a diploma or degree in IT, Computer Science, or a related field.
Perks & Benefits
- Comprehensive training and mentorship program.
- Opportunities for professional development and certifications.
- Exposure to a wide range of cutting-edge technologies.
- A dynamic and supportive work environment.
- Clear career progression pathways.
- Competitive trainee salary.
- Health insurance benefits (after probation period).
- Paid time off and public holidays.
How to Apply
If you are ready to launch your career in technical support and meet the qualifications listed above, we encourage you to apply! Please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for this trainee role at Career.zycto. We look forward to reviewing your application.
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