About Company
Empowering our clients with seamless technical experiences is at the heart of what we do at Career.zycto. We are a forward-thinking organization dedicated to innovation and exceptional customer service, leveraging cutting-edge solutions to solve complex challenges. For a Technical Support professional seeking the flexibility of remote work without compromising career growth, Career.zycto offers a dynamic and supportive environment. Join a team where your expertise is valued, your voice is heard, and your ability to make a tangible impact from anywhere in Singapore is truly celebrated. We foster a culture of continuous learning and collaborative problem-solving, ensuring you thrive professionally.
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Job Description
Career.zycto is actively seeking a highly motivated and skilled Technical Support Specialist to join our remote team, based in Singapore. This vital role is perfect for individuals passionate about technology and dedicated to providing exceptional customer service from the comfort of their home office. As a Technical Support Specialist, you will be the first point of contact for our valued customers, diagnosing and resolving a wide range of technical issues related to our products and services. You will be instrumental in ensuring customer satisfaction by offering clear, concise, and timely solutions, leveraging your expertise in software, hardware, and network troubleshooting.
This work-from-home position requires a strong blend of technical acumen, problem-solving capabilities, and excellent communication skills. You will manage incoming support requests via various channels including phone, email, and chat, meticulously documenting all interactions and resolutions. Your ability to calmly guide users through complex procedures and translate technical jargon into easily understandable language will be key to your success. We are looking for someone who thrives in a fast-paced environment, can work autonomously, and is committed to continuous learning to stay ahead of technological advancements. If you are passionate about helping others, possess a keen eye for detail, and are eager to contribute to a collaborative remote team, we encourage you to apply and help us maintain our reputation for outstanding technical support.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting and resolving hardware, software, and network-related issues.
- Diagnose and identify root causes of technical problems, escalating complex issues to higher-tier support teams when necessary.
- Document all customer interactions, technical issues, and resolutions accurately in our ticketing system.
- Guide customers through step-by-step solutions, ensuring clear understanding and successful problem resolution.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ resources.
- Monitor system performance and proactively identify potential issues to prevent service disruptions.
- Stay updated with new product releases, software updates, and industry best practices to enhance support capabilities.
Required Skills
- Minimum 2 years of experience in a technical support role.
- Strong proficiency in troubleshooting Windows, macOS, and common software applications.
- Solid understanding of network fundamentals (TCP/IP, DNS, VPN) and connectivity issues.
- Excellent verbal and written communication skills in English.
- Proven ability to diagnose and resolve technical problems efficiently and effectively.
- Customer-centric mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a remote work environment.
Preferred Qualifications
- ITIL Foundation certification or similar service management certifications.
- Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) or virtualization technologies.
- Experience supporting mobile devices (iOS, Android).
- A diploma or degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and continuous learning.
- Remote work setup allowance and ongoing tech support for your home office.
- A supportive and collaborative virtual team environment.
- Career growth opportunities within a fast-evolving company.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant technical support experience and your ability to thrive in a remote work setting. We look forward to reviewing your application!
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