About Company
Seeking a dynamic environment where clarity meets innovation? Career.zycto empowers technical writers to sculpt essential information into accessible, engaging documentation. We thrive on building robust knowledge bases, user manuals, and technical specifications that directly impact user success and product adoption. Join a collaborative team where your meticulous attention to detail and ability to simplify complex concepts are not just valued, but essential to our mission of bridging the gap between cutting-edge technology and everyday users. Here, your words shape understanding and drive progress.
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Job Description
Are you a meticulous wordsmith with a passion for transforming intricate technical details into clear, concise, and compelling content? Career.zycto is seeking a dedicated Technical Writer – Documentation Support to join our growing team in Milford, Delaware. In this vital role, you will be instrumental in developing, organizing, and maintaining high-quality technical documentation for our diverse range of products and services. You will collaborate closely with product managers, engineers, and support teams to ensure accuracy, completeness, and user-friendliness of all materials. From user guides and API documentation to internal process documents and FAQs, your expertise will ensure that our users, both internal and external, have seamless access to the information they need to succeed. This isn’t just about writing; it’s about anticipating user needs, structuring information logically, and employing best practices in technical communication to elevate the overall product experience. If you are driven by the challenge of demystifying complex systems and are committed to producing documentation that truly empowers users, we invite you to explore this exciting opportunity to make a significant impact within a forward-thinking organization.
Key Responsibilities
- Develop, write, and edit high-quality technical documentation, including user manuals, installation guides, API documentation, online help, FAQs, and release notes.
- Collaborate with subject matter experts (SMEs), including engineers, product managers, and support staff, to gather, understand, and translate complex technical information.
- Organize and maintain documentation repositories, ensuring information is current, accurate, and easily accessible.
- Implement and adhere to established documentation standards, style guides, and terminology for consistency and clarity.
- Conduct thorough reviews of existing documentation for accuracy, completeness, and usability, initiating updates as necessary.
- Manage multiple documentation projects simultaneously, meeting deadlines and communicating progress effectively.
- Contribute to the continuous improvement of documentation processes and tools.
- Assist in the creation of visual aids, diagrams, and screenshots to enhance user understanding.
Required Skills
- Proven experience as a Technical Writer in a software or technology-related field.
- Excellent written and verbal communication skills with a keen eye for detail and accuracy.
- Proficiency in documentation tools such as Confluence, Zendesk Guide, MadCap Flare, or similar content management systems.
- Ability to grasp complex technical concepts and translate them into clear, concise, and user-friendly language.
- Strong understanding of documentation best practices, information architecture, and content structuring.
- Experience with version control systems (e.g., Git) as applied to documentation.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
- Experience with Agile development methodologies.
- Familiarity with HTML, CSS, XML, or other markup languages.
- Experience creating video tutorials or interactive documentation.
- Knowledge of UX principles and how they apply to documentation design.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holiday schedule.
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuous learning.
- A collaborative and supportive work environment.
- Modern office space with amenities.
- Employee assistance program.
How to Apply
Ready to shape the future of technical communication with Career.zycto? We encourage all qualified candidates to apply by clicking the link below. Please submit your resume along with a cover letter highlighting your relevant experience and portfolio samples if available. We look forward to reviewing your application!
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