About Company
At Career.zycto, we believe clarity is king. For technical writers, this means an environment where your knack for simplifying complex information is not just valued, but essential to our success. We’re a dynamic technology services firm based in Tongwynlais, Cardiff, dedicated to building intuitive solutions that empower our clients. Here, you’ll join a collaborative team that respects meticulous documentation, innovative training strategies, and continuous improvement. We foster growth, encourage creative problem-solving, and offer a platform for you to shape how users interact with technology through exceptional content.
Job Description
Are you a wordsmith with a passion for technology and a talent for making complex ideas understandable? Career.zycto is seeking a highly skilled and motivated Technical Writer to join our growing team in Tongwynlais, Cardiff. In this pivotal role, you will be instrumental in bridging the gap between our innovative software solutions and our diverse user base. Your expertise will ensure that our clients and internal teams have access to clear, comprehensive, and user-friendly documentation that empowers them to utilize our products effectively and efficiently.
This isn’t just about writing manuals; it’s about creating an intuitive learning experience. You will be responsible for developing a wide range of technical content, from in-depth user guides and API documentation to engaging training materials and online help systems. We are looking for someone who can not only articulate technical concepts with precision but also understand the user’s perspective, anticipating their questions and providing answers before they’re even asked. You will collaborate closely with product managers, software developers, quality assurance engineers, and support teams to gather information, understand product functionality, and ensure the accuracy and completeness of all documentation. If you thrive in a fast-paced environment, are meticulous with details, and possess a strong commitment to quality, we encourage you to apply. This is an exciting opportunity to shape the user experience for cutting-edge technology and contribute to the overall success of our product suite.
Key Responsibilities
- Design, write, edit, and maintain clear, concise, and accurate technical documentation, including user manuals, installation guides, API documentation, release notes, and online help.
- Develop and deliver comprehensive training materials, tutorials, and presentations for both internal stakeholders and external clients.
- Collaborate directly with software developers, product managers, and QA engineers to gather technical information and ensure content accuracy and completeness.
- Translate complex technical concepts into easily understandable language for various target audiences, including end-users, administrators, and developers.
- Manage documentation projects from inception to completion, adhering to established timelines and quality standards.
- Implement and maintain content in various documentation platforms and content management systems (CMS).
- Participate in product design and development discussions to provide input on user interface text, messaging, and overall user experience.
- Review and provide constructive feedback on content created by other team members.
- Stay updated with industry best practices, new technologies, and documentation tools to continually improve processes and output quality.
Required Skills
- Proven experience as a Technical Writer in a software development or technology-focused environment.
- Exceptional written and verbal communication skills with impeccable grammar and a keen eye for detail.
- Ability to quickly grasp complex technical concepts and translate them into clear, concise, and engaging content.
- Proficiency with documentation tools such as MadCap Flare, Adobe RoboHelp, Paligo, or similar.
- Strong understanding of information architecture principles and content organization.
- Experience working in Agile/Scrum development methodologies.
- Familiarity with version control systems (e.g., Git) for documentation.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications
- Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
- Experience with DITA, XML, or other structured authoring environments.
- Knowledge of programming languages (e.g., Python, Java) to understand code samples and API structures.
- Experience with graphic design tools (e.g., Adobe Illustrator, Photoshop) for creating visual aids.
- Prior experience creating video tutorials or e-learning modules.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous pension contribution scheme.
- Comprehensive private health insurance.
- 25 days annual leave plus bank holidays.
- Flexible working hours and potential for occasional remote work (as per company policy).
- Opportunities for professional development and continuous learning.
- Modern, collaborative office environment in Tongwynlais, Cardiff.
- Regular social events and team-building activities.
- Cycle to work scheme.
How to Apply
Ready to make your mark as a Technical Writer at Career.zycto? We’re excited to see your application! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We also encourage you to include a portfolio or links to samples of your technical writing.
