About Company
Launch your career in a dynamic environment where innovation meets service excellence! Career.zycto is a fast-growing recruitment firm specializing in connecting top talent with leading tech and telecom companies across Nigeria. We believe in nurturing raw potential, providing unparalleled opportunities for professional growth and skill development right from day one. Joining our team means stepping into a supportive ecosystem designed to transform your enthusiasm into expertise, making Career.zycto the perfect launchpad for an aspiring telecommunications support professional eager to make a tangible impact and build a robust foundation in the industry.
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Job Description
Are you a natural problem-solver with a passion for technology and a knack for making people smile? Do you thrive in dynamic environments where every day brings a new challenge and an opportunity to learn? Career.zycto is seeking enthusiastic and dedicated individuals to join our growing team as an Entry-Level Telecommunications Support Representative in Ikeja, Lagos. This isn’t just a job; it’s a launchpad for your career in the vibrant telecommunications sector.
As a Telecommunications Support Representative, you will be the first point of contact for our clients, providing crucial assistance and ensuring their seamless experience with various telecommunication services. Your primary mission will be to listen attentively, diagnose issues, and deliver effective solutions, all while maintaining a friendly and professional demeanor. This entry-level role is perfect for someone eager to dive into the technical aspects of telecommunications, from basic troubleshooting of internet connectivity and phone services to guiding users through product features and service enhancements.
We understand that you might not have extensive experience yet, and that’s perfectly fine! We are looking for potential and a genuine desire to learn. Career.zycto is committed to your growth, offering comprehensive training programs that will equip you with all the knowledge and skills required to excel in this role. You’ll gain hands-on experience with cutting-edge telecom technologies, learn best practices in customer service, and develop a deep understanding of our services. You will work alongside experienced professionals who are passionate about mentoring new talent and fostering a collaborative, supportive work environment.
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If you possess excellent communication skills, a proactive attitude, and a burning desire to start a rewarding career where you can make a real difference in people’s daily lives, then we want to hear from you! Join Career.zycto and become an integral part of a team that is dedicated to providing outstanding telecommunications support, driving customer satisfaction, and innovating within the industry. This is your chance to build a strong foundation, grow professionally, and contribute to a company that values its employees as much as its customers.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding telecommunication services.
- Perform initial troubleshooting and diagnostic steps for common technical issues related to internet, mobile, and landline services.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex or unresolved technical issues to higher-level support teams when necessary.
- Provide clear and concise information about service features, product offerings, and billing inquiries.
- Educate customers on how to utilize services effectively and troubleshoot minor problems independently.
- Maintain high levels of customer satisfaction through empathetic communication and effective problem-solving.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Basic computer proficiency and ability to navigate various software applications.
- Excellent interpersonal skills with a patient and empathetic approach.
- A strong customer-focused mindset and commitment to service excellence.
Preferred Qualifications
- OND/HND/BSc in Information Technology, Telecommunications, Computer Science, or a related field.
- Previous experience in a customer service role (any industry) is a plus.
- Familiarity with CRM software or help desk systems.
- Basic understanding of networking concepts (e.g., Wi-Fi, Ethernet).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance package.
- Extensive training and professional development programs.
- Mentorship opportunities with experienced telecom professionals.
- Modern, comfortable office environment in Ikeja.
How to Apply
To embark on this exciting career journey with Career.zycto, please click on the application link provided below. Ensure your resume highlights your communication skills and enthusiasm for the telecommunications sector. We look forward to reviewing your application!
