About Company
Kickstart your career in a dynamic environment where growth and innovation are constant. Career.zycto provides unparalleled opportunities for aspiring professionals eager to make a tangible impact in the telecommunications sector. We champion a supportive learning culture, making us the ideal launchpad for an entry-level Telecommunications Support Representative ready to master the industry’s intricacies. Join a team dedicated to excellence, where your contributions are valued, and your development is prioritized. Here, you’ll gain hands-on experience, connect with industry experts, and build a foundational skill set for a successful future in tech.
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Job Description
This role is perfect for an enthusiastic and dedicated individual looking to begin a rewarding career in telecommunications. As an Entry-Level Telecommunications Support Representative at Career.zycto, you will be the first point of contact for our valued customers, providing essential assistance and ensuring their telecommunications services run smoothly. You’ll dive into a fast-paced world, troubleshooting technical issues, answering service inquiries, and guiding users through various product features. This position offers comprehensive training, equipping you with the knowledge and tools needed to excel, and setting you on a path for long-term professional development within the telecommunications industry. If you possess a passion for technology, excellent communication skills, and a desire to help others, we invite you to grow with us. You’ll work within a collaborative team, learning from experienced professionals and contributing directly to customer satisfaction. We believe in nurturing talent and providing a clear progression path for those who demonstrate commitment and a willingness to learn. This is more than just a job; it’s an opportunity to build a solid foundation in a vital and ever-evolving sector.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, addressing inquiries related to telecommunications services and products.
- Diagnose and troubleshoot basic technical issues, including connectivity problems, service outages, and equipment malfunctions.
- Document all customer interactions, technical issues, and resolutions accurately in the company's CRM system.
- Escalate complex or unresolved issues to senior support technicians or relevant departments when necessary.
- Educate customers on product features, usage, and self-help options to enhance their overall experience.
- Maintain up-to-date knowledge of telecommunications products, services, and industry trends.
- Collaborate with team members to share knowledge, best practices, and contribute to a positive team environment.
Required Skills
- Strong verbal and written communication skills in English.
- Basic computer literacy and ability to navigate various software applications.
- Excellent problem-solving and analytical abilities.
- Customer-centric attitude with a strong desire to assist others.
- Ability to learn new technologies and processes quickly.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service role (e.g., retail, hospitality).
- Familiarity with telecommunications concepts or terminology.
- Relevant certifications in IT or customer service.
Perks & Benefits
- Comprehensive paid training and ongoing professional development.
- Competitive entry-level salary with performance incentives.
- Health and wellness benefits.
- Opportunities for career advancement within a growing company.
- Supportive and collaborative team environment.
How to Apply
Ready to embark on a fulfilling career in telecommunications? We encourage all qualified candidates to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.
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