About Company
Eager to launch your career in a dynamic, people-first environment? Career.zycto is rapidly expanding its footprint, creating incredible opportunities for motivated individuals in Agbowo, Ibadan. We’re not just about connections; we’re about empowering talent and fostering growth in the telecommunications sector. Join a team where your contributions are valued from day one, and where comprehensive training ensures you’re equipped to excel. If you’re an entry-level professional looking for a place to develop crucial customer service and technical skills, Career.zycto offers a supportive culture perfect for building a robust foundation in a thriving industry. We believe in nurturing potential.
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Job Description
Are you a naturally helpful individual with a knack for technology and a desire to connect people? Career.zycto is seeking enthusiastic and customer-centric individuals to join our growing team as an Entry-Level Telecommunications Support Representative in Agbowo, Ibadan. This is a fantastic opportunity for someone looking to launch their career in the dynamic world of telecommunications, even if you don’t have prior industry experience. We believe in nurturing talent and providing the tools and training you need to succeed.
In this vital front-line role, you will be the voice of Career.zycto, providing essential technical support and outstanding customer service to our valued clients. You’ll engage with customers daily, helping them troubleshoot a variety of telecommunications issues ranging from internet connectivity problems and slow network speeds to voice service disruptions and mobile data concerns. Your primary goal will be to diagnose technical problems, guide users through clear, step-by-step solutions, and ensure their services are running smoothly. This means exercising excellent problem-solving skills, active listening, and a patient demeanor as you assist customers via phone, email, and chat.
We are committed to your success. Upon joining, you’ll undergo comprehensive training designed to equip you with a deep understanding of our products, services, and support protocols. You’ll learn how to effectively utilize our CRM system to accurately document all interactions, ensuring a seamless experience for both customers and our internal teams. This role is more than just fixing problems; it’s about building trust, educating customers, and contributing to a positive brand image. You will play a crucial part in maintaining high customer satisfaction and identifying opportunities to enhance the customer experience.
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Career.zycto fosters a collaborative and supportive work environment where teamwork is celebrated, and individual growth is encouraged. This entry-level position offers a clear pathway for career progression within the telecommunications industry, allowing you to develop specialized technical skills, advance into senior support roles, or explore other areas of the business. If you’re eager to learn, possess excellent communication skills, and are passionate about helping others, then you are precisely who we’re looking for. Come and make a real impact with a company that values its employees and customers equally. Join Career.zycto and start building a rewarding future today!
Key Responsibilities
- Provide exceptional front-line technical support to customers via phone, email, and chat.
- Diagnose and resolve common telecommunications issues, including internet connectivity, voice services, and mobile network problems.
- Guide customers through troubleshooting steps and product setup.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior support engineers or relevant departments when necessary.
- Educate customers on product features, services, and best practices.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay updated on new products, services, and technical changes within the telecommunications industry.
- Adhere to company policies and service level agreements (SLAs).
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Basic computer literacy and ability to navigate multiple systems.
- Patience, empathy, and a customer-focused attitude.
- Ability to work effectively in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Telecommunications, or a related field.
- Previous experience in a customer service role (even non-telecom related).
- Familiarity with telecommunications products and services (e.g., broadband, mobile networks).
- Basic understanding of networking concepts (e.g., Wi-Fi, routers).
Perks & Benefits
- Competitive monthly salary.
- Comprehensive training and professional development programs.
- Opportunity for career advancement within a growing company.
- Supportive and collaborative team environment.
- Health and wellness benefits (details provided upon offer).
- Paid time off and public holidays.
- Employee recognition programs.
How to Apply
Ready to kickstart your career in telecommunications? We invite passionate and driven individuals to apply! Please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for this entry-level role. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family.
