About Company
Embark on a rewarding journey with Career.zycto, a dynamic force in talent acquisition, dedicated to connecting aspiring professionals with groundbreaking opportunities. For an entry-level telecommunications support representative, we offer an unparalleled launchpad into a vibrant industry. Here, you’ll gain foundational skills, receive comprehensive training, and collaborate with a supportive team committed to your growth. We champion a culture of continuous learning and empower our employees to thrive, making us the perfect environment to kickstart your career in telecommunications. Join us and discover your potential.
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Job Description
Are you passionate about technology and eager to kickstart your career in the telecommunications sector? Career.zycto is seeking enthusiastic and customer-focused individuals to join our team as an Entry-Level Telecommunications Support Representative in Akure, Ondo State. This is an exciting opportunity for someone who loves problem-solving, has excellent communication skills, and is ready to learn the ropes of a fast-paced industry.
As a Telecommunications Support Representative, you will be the first point of contact for our customers, providing essential support and ensuring their telecommunications services run smoothly. You will be responsible for addressing inquiries, diagnosing basic technical issues, and guiding users through solutions. This role is ideal for recent graduates or individuals looking to make a career switch into a challenging yet rewarding field. We provide extensive training to equip you with all the knowledge and tools you need to succeed. If you are a quick learner, possess a positive attitude, and are dedicated to delivering exceptional service, we encourage you to apply and grow with us. Join a team where your contributions are valued and your professional development is prioritized, making a tangible impact on customer satisfaction and operational efficiency.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot basic telecommunications service issues (e.g., internet connectivity, voice services, mobile network problems).
- Provide clear, concise, and step-by-step instructions to customers for resolving common technical problems.
- Escalate complex technical issues to senior support technicians or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, service plans, and self-help resources.
- Maintain a high level of customer satisfaction by providing courteous and efficient service.
- Stay up-to-date with new products, services, and changes in telecommunications technology.
- Collaborate with team members to share knowledge and improve overall support processes.
Required Skills
- Strong verbal and written communication skills in English.
- Excellent active listening and problem-solving abilities.
- Basic computer literacy and ability to navigate multiple software applications.
- Customer-centric approach with a patient and empathetic demeanor.
- Ability to work effectively in a fast-paced and dynamic environment.
- High school diploma or equivalent.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications
- OND/HND/BSc in Telecommunications, Computer Science, Engineering, or a related field.
- Previous experience in a customer service or support role (even if not in telecom).
- Familiarity with basic networking concepts (e.g., Wi-Fi, routers).
- Ability to speak local languages (e.g., Yoruba) is a plus.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement within the company.
- Health and wellness benefits.
- Performance-based incentives.
- Supportive team environment.
- Paid time off and holidays.
- Professional development workshops.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any customer service experience and your enthusiasm for a career in telecommunications. We look forward to reviewing your application!
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