About Company
Ready to launch your career in a dynamic environment where connection is key? At Career.zycto, we believe in fostering talent from the ground up, providing the essential tools and mentorship for aspiring professionals. We’re a forward-thinking organization dedicated to optimizing communication channels and empowering businesses across Nigeria. Our commitment to innovation and customer satisfaction drives everything we do, making us an ideal launchpad for those eager to make an impact in the telecommunications sector. Join a team that values growth, learning, and the power of human connection.
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Job Description
Are you a proactive problem-solver with a passion for helping others and a keen interest in telecommunications technology? Career.zycto is seeking enthusiastic and dedicated individuals to join our growing team as an Entry-Level Telecommunications Support Representative in Shomolu, Lagos. This is an incredible opportunity for someone eager to start their career in a fast-paced and technologically driven industry. You will be the front-line support for our valued clients, providing essential assistance with their telecommunication services and ensuring a seamless experience.
In this role, you will learn the intricacies of various telecommunication systems, from basic connectivity issues to more complex service configurations. We pride not just on solving problems, but on creating solutions and building lasting relationships with our clients through exceptional service. You’ll gain hands-on experience, receive comprehensive training, and be mentored by experienced professionals, setting you on a clear path for career advancement within our company. If you’re looking for a role where you can make a tangible difference, continuously learn, and grow professionally within a supportive environment, then Career.zycto is the place for you. We value curiosity, strong communication skills, and a genuine desire to excel. Join us and help connect Nigeria!
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and professional support.
- Diagnose and troubleshoot technical issues related to telecommunications services, including internet, voice, and data connectivity.
- Guide customers through step-by-step solutions and configurations.
- Escalate complex issues to senior technical support or appropriate departments when necessary, ensuring proper documentation.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features, service offerings, and self-help resources.
- Collaborate with team members and other departments to improve customer experience and service delivery.
- Participate in ongoing training and development programs to stay updated on new products, services, and technical advancements.
- Contribute to a positive team environment by sharing knowledge and best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Basic computer proficiency and comfort with various software applications.
- Ability to learn new technologies quickly and adapt to changing environments.
- Customer-centric attitude with a strong desire to help and resolve issues.
- Patience, empathy, and ability to remain calm under pressure.
- Organizational skills and attention to detail.
Preferred Qualifications
- OND or HND in a related field (e.g., Computer Science, Electrical Engineering, Telecommunications).
- Prior experience in a customer service role (even non-telecom related).
- Familiarity with basic networking concepts (e.g., Wi-Fi, Ethernet).
- Experience using CRM software.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Extensive training and professional development programs.
- Opportunities for career growth and advancement within the company.
- Mentorship from experienced telecommunications professionals.
- A vibrant, collaborative, and supportive work environment.
- Paid time off and holidays.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. In your cover letter, please highlight why you are passionate about a career in telecommunications and how your skills align with this entry-level role. We look forward to reviewing your application!
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