About Company
Ready to kickstart your career in a dynamic environment? Career.zycto is a rapidly growing firm committed to empowering individuals with cutting-edge skills and fostering professional growth. We specialize in connecting talent with opportunity, particularly within the bustling telecommunications sector. We believe in nurturing raw potential, providing comprehensive training, and offering clear pathways for advancement. For an entry-level telecommunications support rep, our organization offers an unparalleled learning experience, mentorship, and a chance to make a real impact from day one. Join us and shape the future of connectivity.
Advertisement
Job Description
Are you a tech-savvy individual with a passion for helping others and a desire to dive into the vibrant world of telecommunications? Career.zycto is seeking enthusiastic and dedicated Entry-Level Telecommunications Support Representatives to join our growing team in Dutse, Abuja. This is an incredible opportunity for individuals looking to launch their career in a foundational role, providing essential support to customers and contributing to the seamless operation of vital communication networks. We believe in fostering talent from the ground up, providing a supportive environment where you can learn, grow, and truly make an impact.
As a Telecommunications Support Representative, you will be the first point of contact for our valued customers, addressing their inquiries, troubleshooting technical issues, and ensuring their satisfaction with our services. Your days will be dynamic, ranging from assisting with basic service activations and account management to guiding users through complex network configurations and connectivity problem diagnosis. You’ll primarily engage with customers via phone, email, and chat, translating technical jargon into understandable language and providing clear, actionable solutions. We’re looking for someone who can remain calm under pressure, demonstrate empathy, and always strive for a positive customer outcome.
We understand that you might be new to the field, which is why we provide extensive, hands-on training to equip you with all the knowledge and tools necessary to excel. You’ll receive comprehensive training on various telecommunications products and services, customer relationship management systems, and advanced problem-solving techniques. This isn’t just a job; it’s a launchpad for your career. You will gain invaluable industry insights and practical experience that will lay a solid foundation for your future career growth within telecommunications, customer service management, or even technical operations. You will also have opportunities to collaborate with experienced technical teams to escalate and resolve more complex issues, further broadening your understanding of the industry.
Advertisement
This role is perfect for someone who enjoys problem-solving, has excellent verbal and written communication skills, and thrives in a fast-paced, customer-centric environment. If you are eager to learn, possess a positive attitude, are committed to delivering exceptional customer service, and are excited about being part of a team that connects communities, we strongly encourage you to apply. Join Career.zycto and become a crucial link in connecting people and businesses through reliable communication solutions. We are excited to welcome individuals who are ready to embrace challenges, contribute proactively, and grow professionally with us.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat regarding telecommunications services and products.
- Diagnose and troubleshoot basic technical issues related to internet connectivity, voice services, and other telecom offerings.
- Guide customers through step-by-step solutions and provide clear, concise instructions.
- Escalate complex issues to senior technical support or specialized departments when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, service plans, and self-help options.
- Ensure high levels of customer satisfaction and positive customer experience.
- Collaborate with team members to share knowledge and improve support processes.
- Stay up-to-date with new products, services, and changes in telecommunications technology.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and analytical thinking.
- Basic computer literacy and ability to navigate multiple software applications.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service role (any industry) is a plus.
- Familiarity with basic networking concepts (e.g., Wi-Fi, routers).
- Passion for technology and willingness to learn about telecommunications.
- Relevant certification or coursework in IT or telecommunications.
Perks & Benefits
- Comprehensive paid training and ongoing professional development.
- Opportunities for career advancement within the company.
- Supportive and collaborative team environment.
- Health and wellness programs.
- Competitive salary package.
- Access to cutting-edge telecommunications tools and technologies.
How to Apply
Eager to start your journey with us? Please submit your resume and a brief cover letter outlining why you are a great fit for this entry-level role by clicking the application link below. We look forward to reviewing your application!
