About Company
Are you ready to launch your career in a dynamic environment? Career.zycto is rapidly growing, and we’re seeking enthusiastic individuals eager to dive into the world of telecommunications. We believe in nurturing talent from the ground up, providing comprehensive training and a supportive team structure perfect for an entry-level Telecommunications Support Representative. Join us and gain invaluable experience, develop critical problem-solving skills, and become a vital link connecting our customers to seamless communication solutions. Career.zycto offers a clear path for professional growth, making it an ideal place to start and build your expertise.
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Job Description
Join Career.zycto as an Entry-Level Telecommunications Support Representative and become the crucial first point of contact for our valued customers. This is an exciting opportunity for highly motivated individuals who are passionate about technology and dedicated to delivering exceptional service. In this role, you will play a vital part in our mission to provide reliable and efficient telecommunication services across Bariga, Lagos.
You will be responsible for assisting customers with a wide array of inquiries, from troubleshooting technical issues and explaining service features to guiding them through account management processes. We are looking for someone with excellent communication skills, a patient and empathetic approach, and a keen interest in learning the intricacies of telecommunications systems. While prior experience in a similar role isn’t required, a customer-centric attitude and a basic understanding of computer systems are essential.
At Career.zycto, we invest in our people. You will receive comprehensive training on our products, services, and support tools, ensuring you have all the knowledge and resources needed to succeed. This position offers a fantastic springboard for a long-term career in the telecommunications industry, with opportunities for advancement into more specialized technical roles or customer relationship management. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to making a positive impact on customer satisfaction, we encourage you to apply and grow with us.
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Key Responsibilities
- Provide first-line technical support and customer service via phone, email, and chat channels.
- Assist customers with inquiries regarding products, services, billing, and account management.
- Troubleshoot common telecommunication issues (e.g., internet connectivity, voice services) and guide customers through resolution steps.
- Accurately document all customer interactions and technical issues in the CRM system.
- Escalate complex or unresolved issues to senior technical support or specialized teams for advanced resolution.
- Educate customers on product features, service benefits, and self-help options to enhance their user experience.
- Maintain a high level of customer satisfaction through professional, empathetic, and efficient communication.
- Adhere strictly to company policies and procedures regarding customer data privacy and service standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Strong active listening and problem-solving abilities.
- Customer-focused attitude with a genuine desire to help others.
- Ability to remain calm, patient, and professional under pressure.
- Eagerness to learn and adapt quickly to new technologies and processes.
Preferred Qualifications
- SSCE (Senior Secondary School Certificate Examination) or equivalent.
- Previous experience in a customer service environment (even non-telecom related) is a plus.
- Familiarity with CRM software or ticketing systems.
- Basic understanding of telecommunication concepts (e.g., broadband, VoIP, mobile networks).
Perks & Benefits
- Competitive entry-level salary with performance incentives.
- Comprehensive health insurance coverage.
- Generous paid time off and observance of public holidays.
- Extensive initial training and ongoing professional development programs.
- Clear opportunities for career advancement within the company.
- A supportive, collaborative, and inclusive team environment.
- Employee discounts on telecommunication services.
How to Apply
Interested candidates are invited to apply by clicking the link below. Please ensure your CV is up-to-date and highlights your communication skills and any relevant customer service experience. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
