About Company
Are you passionate about keeping communication lines open and empowering connections? Career.zycto is an innovative firm dedicated to delivering seamless technological experiences. We partner with leading businesses across various sectors, providing expert talent solutions that drive operational excellence. For a Telecommunications Support Technician, our environment offers unparalleled opportunities to engage with diverse systems and contribute directly to critical infrastructure. Join a dynamic team where your problem-solving skills are valued, and your growth is prioritized. We thrive on innovation and collaboration, fostering a workplace where every individual makes a tangible impact. Discover your potential with us.
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Job Description
Career.zycto is actively seeking a highly skilled and customer-focused Telecommunications Support Technician to enhance our dynamic team in Saint John, New Brunswick. This pivotal role places you at the heart of our operations, where you will be instrumental in ensuring the continuous and efficient functioning of advanced telecommunication systems for our diverse clientele. We are searching for a technically proficient individual who possesses an unwavering passion for cutting-edge technology, boasts exceptional diagnostic and problem-solving capabilities, and is deeply committed to delivering unparalleled technical support experiences.
In this multifaceted position, your primary responsibilities will encompass the full lifecycle of telecommunications infrastructure, from meticulous installation and proactive maintenance to rapid-response troubleshooting. You will become an expert in managing and resolving both hardware and software issues across a broad spectrum of systems, including sophisticated VoIP solutions, intricate network connectivity, dedicated data lines, and other essential communication platforms. Your engagement with clients will be crucial; you’ll meticulously assess their requirements, engineer and implement effective technical solutions with precision, and provide thorough, easy-to-understand training on newly deployed systems or upgrades. This role demands a robust combination of deep technical understanding, meticulous attention to detail, and exemplary customer service acumen.
You will be a cornerstone in maintaining the integrity and optimizing the performance of various communication networks. This involves swiftly responding to service requests, efficiently managing technical projects from their initial conception and site survey through to final configuration and successful deployment. Regular duties will include conducting detailed site assessments, precisely configuring network and communication equipment, executing routine preventative maintenance inspections, and orchestrating system upgrades to ensure our clients always benefit from the latest and most reliable technology. Furthermore, the ability to meticulously document all procedures, track ongoing issues comprehensively, and articulate complex technical information clearly and concisely to non-technical stakeholders is absolutely essential. Our operational environment is fast-paced and ever-evolving, placing a high premium on continuous learning, adaptability, and a proactive approach to technology. If you are driven by the opportunity to apply your technical expertise to complex, real-world challenges and aspire to significantly contribute to a resilient and future-proof communication infrastructure, then this outstanding opportunity at Career.zycto is tailor-made for you. Join us and become an indispensable part of a team that empowers businesses through the delivery of superior and innovative telecommunications solutions.
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Key Responsibilities
- Install, configure, and maintain telecommunications equipment and systems, including VoIP, PBX, and network infrastructure.
- Diagnose and resolve technical issues related to telecommunications hardware, software, and network connectivity.
- Provide prompt and professional technical support to clients, ensuring minimal disruption to their operations.
- Perform routine preventative maintenance, system upgrades, and firmware updates.
- Conduct site surveys, assess client needs, and recommend appropriate telecommunications solutions.
- Document all service activities, troubleshooting steps, and system configurations accurately.
- Collaborate with internal teams and external vendors to escalate and resolve complex technical problems.
- Educate and train users on the proper use and functionality of telecommunication systems.
Required Skills
- Proven experience in telecommunications support or a related technical role.
- Strong understanding of VoIP protocols (SIP, RTP) and systems.
- Proficiency in network troubleshooting (TCP/IP, LAN/WAN, DNS, DHCP).
- Familiarity with various telecommunications equipment (routers, switches, firewalls, modems).
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Post-secondary education in Telecommunications, IT, Networking, or a related field.
- Relevant industry certifications (e.g., CCNA, CompTIA Network+, Avaya, Cisco Voice).
- Experience with cloud-based communication platforms.
- Knowledge of cabling standards and practices (Cat5e/6, Fiber Optics).
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment.
- Contribution to critical infrastructure projects.
- Paid time off and holidays.
- Health and dental coverage.
How to Apply
Ready to advance your career? We encourage all qualified candidates to submit their applications by clicking the link below. Please ensure your resume highlights relevant experience in telecommunications support and troubleshooting. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team.
